Director, Client Service, Asset Servicing

BNY Mellon • New York, NY

2d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Client Service, Asset Servicing to join our Client Services team. This role is located in New York. In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor’s degree or the equivalent combination of education and experience required; MBA preferred.
• At least 10-15 years of total work experience with at least 3-5 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Sufficient years of management experience preferred.
• Demonstrated ability to manage and resolve complex, cross-product/platform issues and incidents; experience advising on sales support activities, including RFP creation and client visits; experience representing the organization at conferences, seminars, and industry events.
• Recruit, direct, motivate, and develop staff, maximizing individual contribution, professional growth, and team effectiveness.

Responsibilities

• Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms.
• Collaborate with clients and coordinate internal stakeholders to align client needs with BNY’s commercial strategy; act as the central point of contact across Operations, Client Coverage, Product, and Technology.
• Proactively partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities to improve service; own the end-to-end client service delivery model and monitor client satisfaction.
• Review and manage the execution of service commitments and evolve the client service model (e.g., SLA evolution and changes); provide thought leadership and proactively communicate with a comprehensive understanding of clients’ businesses.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
• BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director