Director-Client Relationship Management (Onsite) Overland Park, KS

Netsmart • Overland Park, KS

3d • Onsite

About The Position

Netsmart is seeking a seasoned Client Alignment (Account Manager) leader to support and grow strategic relationships with our Post-Acute clients, including Home Health, Hospice, Senior Living, Skilled Nursing and Rehabilitation organizations. This role serves as a trusted advisor to executive stakeholders, ensuring client goals are aligned with Netsmart’s software, hosting, solutions and services to deliver measurable outcomes and long-term value. This position leads a team of approximately 5–7 Client Alignment associates and plays a key role in driving client retention, expansion and satisfaction across a portfolio of Post-Acute providers. This is an onsite role in our Overland Park, KS office.

Requirements

• Proven experience leading client-facing teams in healthcare technology, services, consulting, sales or account management.
• Experience working with or supporting Post-Acute healthcare providers.
• Strong executive presence with the ability to communicate effectively with senior leaders.
• Demonstrated success driving client outcomes in complex, matrixed environments.
• Excellent communication, presentation and relationship-building skills.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead strategic alignment for a portfolio of Post-Acute healthcare clients, building strong executive-level relationships.
• Manage and develop a team of 5–7 client-facing professionals, setting clear expectations and driving consistent execution.
• Develop and execute client alignment plans that connect Post-Acute operational priorities to Netsmart solutions and services.
• Partner closely with Sales, Professional Services, Hosting and Operations to deliver coordinated, high-value client engagement.
• Identify growth opportunities within existing accounts and support expansion and retention efforts.
• Lead executive-level client meetings, including strategic planning sessions and performance reviews.
• Act as a senior escalation point, ensuring issues are resolved efficiently while maintaining strong client trust.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager