Director, Client Processing Manager

BNY Mellon • New York, NY

5d • Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Client Processing Manager to join our Transfer Agency team. This role is located in New York - 4 days in office expectation per week. In this role, you’ll make an impact in the following ways: Manages multiple teams and oversees a core operating area in Client Processing. Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution. Responsible for resource allocation and for ensuring projects are on schedule and to budget. Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards. Sets departmental budgets and conducts resource planning.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
• 10-15 years of total work experience is preferred with at least 3-5 years in management.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

Nice To Haves

• Advanced/graduate degree

Responsibilities

• Manages multiple teams and oversees a core operating area in Client Processing.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution.
• Responsible for resource allocation and for ensuring projects are on schedule and to budget.
• Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards.
• Sets departmental budgets and conducts resource planning.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees