Director - Client Growth Partner (Retail & CPG)

Nagarro • Exton, PA

5d

About The Position

We are seeking a client-focused professional who can drive strategic account growth while building strong executive relationships and identifying new opportunities within existing client portfolios. The role requires a strong ability to engage with senior stakeholders, understand client business priorities, and position digital, AI-enabled, and cloud-native solutions that deliver measurable business value. The ideal candidate will combine business acumen, relationship management, and collaboration with internal teams to expand client partnerships and support successful delivery outcomes. Job Description Key Deliverables Account Growth & Farming: Own and expand relationships with strategic client accounts; identify new opportunities for revenue growth within existing portfolios. CXO Engagement: Act as a trusted advisor, leading strategic discussions with senior executives to align technology investments with business goals. Value Creation: Drive conversations around productivity improvements, operational efficiency, and cost optimization, leveraging digital and AI-enabled solutions. Customer Intimacy: Stay close to the client’s business priorities, challenges, and transformation journey to proactively propose relevant solutions. Opportunity Management: Collaborate with delivery and solution teams to shape proposals, craft value propositions, and position differentiated offerings. AI Advocacy: Confidently use AI/GenAI terminology to articulate how modern solutions can transform customer business outcomes. Client Presence: Maintain a regular onsite presence at client location (minimum once a week) to foster deeper engagement and relationship-building. Collaboration & Leadership: Partner with internal practice, delivery, and sales teams to ensure client satisfaction and successful execution.

Requirements

• Established record of success in account farming, client relationship management, business development, consulting, and proactive client engagement, with a solid understanding of P&L ownership and financial management for accounts.
• Ability to engage and influence CXO-level stakeholders and drive business conversations beyond technology.
• Strong understanding of digital transformation trends, with the ability to frame AI/GenAI and cloud-native solutions in a business context.
• Hands-on experience in driving productivity, efficiency, and optimization programs for clients.
• Skilled in market research, account segmentation, and identifying proactive growth opportunities within client portfolios.
• Comfortable with regular onsite client interaction (at least once a week) to strengthen relationships working closely with stakeholders on the ground.
• Excellent communication, executive presence, and storytelling skills.
• Technical experience/background is a plus, but the ability to bridge business and technology is essential.

Responsibilities

• Account Growth & Farming: Own and expand relationships with strategic client accounts; identify new opportunities for revenue growth within existing portfolios.
• CXO Engagement: Act as a trusted advisor, leading strategic discussions with senior executives to align technology investments with business goals.
• Value Creation: Drive conversations around productivity improvements, operational efficiency, and cost optimization, leveraging digital and AI-enabled solutions.
• Customer Intimacy: Stay close to the client’s business priorities, challenges, and transformation journey to proactively propose relevant solutions.
• Opportunity Management: Collaborate with delivery and solution teams to shape proposals, craft value propositions, and position differentiated offerings.
• AI Advocacy: Confidently use AI/GenAI terminology to articulate how modern solutions can transform customer business outcomes.
• Client Presence: Maintain a regular onsite presence at client location (minimum once a week) to foster deeper engagement and relationship-building.
• Collaboration & Leadership: Partner with internal practice, delivery, and sales teams to ensure client satisfaction and successful execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees