Associate Director - Client Growth Partner (IT Consulting)

Nagarro•Easton, PA

5d•Hybrid

About The Position

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 29 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Requirements

8+ years in account farming, client relationship management, consulting, or business development, with experience managing and growing strategic accounts.
Strong understanding of P&L ownership, financial management, and commercial accountability for client portfolios.
Demonstrated ability to engage, influence, and advise CXO-level stakeholders on business and transformation topics.
Solid understanding of digital transformation trends, including AI/GenAI, cloud-native platforms, data, and automation, with the ability to frame them in a business context.
Hands-on experience driving productivity, efficiency, optimization, or transformation programs for enterprise clients.
Skilled in account segmentation, opportunity identification, and proactive growth planning.
Comfortable with regular onsite client engagement (minimum 2-3 times per week).
Strong executive presence, communication, and storytelling skills.
Ability to bridge business strategy and technology execution

Responsibilities

Account Growth & Farming Own and grow strategic client accounts within an assigned portfolio.
Identify, shape, and convert new revenue opportunities within existing customer relationships.
Drive sustained account expansion through proactive value-led engagement.
CXO Engagement & Trusted Advisory Act as a trusted advisor to CXO and senior leadership, leading strategic conversations that connect business outcomes with technology investments.
Elevate discussions beyond delivery to long-term transformation, operating model improvement, and value realization.
Value Creation & Transformation Lead value-driven conversations around productivity improvement, operational efficiency, cost optimization, and business agility.
Position digital, cloud, data, and AI/GenAI-led solutions as enablers of measurable business outcomes.
Customer Intimacy Maintain deep understanding of the client’s business priorities, challenges, competitive landscape, and transformation roadmap.
Anticipate client needs and proactively propose relevant, differentiated solutions.
Opportunity Shaping & Deal Leadership Collaborate closely with delivery, solution, and practice teams to shape opportunities, develop compelling value propositions, and drive winning proposals.
Ensure alignment between client expectations, proposed outcomes, and execution feasibility.
AI & Innovation Advocacy Confidently articulate the role of AI and GenAI in transforming business processes, decision-making, and operating models.
Translate emerging technology trends into practical, business-relevant use cases.
Client Presence Maintain a consistent onsite presence at the client location (2-3 times per week) to build strong relationships and remain closely connected to stakeholders.
Collaboration & Internal Leadership Partner with internal sales, practice, and delivery leadership to ensure client satisfaction, account health, and successful execution.
Serve as the single-threaded owner for client growth and relationship management.