Director, Client Engagement - Patient and Payer Data

Icon Plc • Blue Bell, PA

45d • Remote

About The Position

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. Symphony Health comprises curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they'll have tomorrow. Together, we can help patients get the right drugs at the right times. We are currently seeking a Director of Client Engagement to join our diverse and dynamic team. As the Director of Client Engagement with our Symphony Health team, you will play a pivotal role in developing and nurturing strong relationships with our clients, ensuring their needs are met while aligning with our strategic goals. You will contribute to enhancing client satisfaction and loyalty through effective communication, innovative solutions, and leadership in client-facing initiatives.

Requirements

• Advanced degree in business administration, marketing, or a related field.
• Extensive experience managing client relationships with pharmaceutical/ life science companies, payers, private equity firms, or Pharmacy Benefit Managers
• Expertise in patient level data and payer data
• Strong leadership skills and a proven ability to manage cross-functional teams to achieve client objectives.
• Expertise in client engagement strategies and performance metrics analysis.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive positive outcomes.
• Currently reside in Pennsylvania or New Jersey
• Have ability to travel up to 25%

Responsibilities

• Leading the development and execution of client engagement strategies to enhance satisfaction and retention.
• Collaborating with cross-functional teams to identify opportunities for improving client experiences and service delivery.
• Overseeing client communication and relationship management, ensuring timely and effective responses to client inquiries.
• Providing strategic guidance on client engagement initiatives, including feedback collection and action plans for improvement.
• Establishing partnerships with key stakeholders to align client needs with Symphony Health's services and capabilities.

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees