Director, Client Enablement

Marathon Health • Indianapolis, IN

8d • $130,000 - $160,000

About The Position

The Client Enablement leader is responsible for creating the operational framework and processes that define Client Success operating procedures and expectations for Marathon Health. The leader drives the growth and development of the client success managers who manage our client partnerships. You will be instrumental in ensuring our client teams are set up for success by empowering our leaders to deliver value to clients and ultimately drive client satisfaction, retention and expansion.

Requirements

• A bachelor's degree in business, marketing or related field plus a minimum of 8 years’ experience with employer-sponsored healthcare or equivalent combination of education and experience.
• Previous experience managing, coaching & developing members of a client success or account management team required.
• Previous experience personally managing client relationships or selling group benefits preferred.
• Must be able to travel up to 20% of the time

Nice To Haves

• Excellent communication and organization skills
• Comfort with large data sets, including the manipulation of complex data
• Proficient customer relationship management (CRM), content management systems such as Seismic and learning management systems (LMS) tools and workflows
• AI enabled learning
• Highly professional and persuasive presentation skills
• Familiarity with strategic account management methodologies
• Must demonstrate integrity, persistence, and entrepreneurial spirit

Responsibilities

• Develop and Institutionalize the Client Success Playbook
• Drive Cross-Functional Client Management Processes
• Optimize Client Tiering
• Advance Strategic Account Management
• Lead Change Management for New Offerings
• Maintain Organizational Expertise
• Represent Marathon Health Professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Manager