Director, Client Coding Integration

Ensemble Health Partners•Philadelphia, PA

65d•Hybrid

About The Position

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: I. Job Summary By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. As the Director of Client Coding Integration at Ensemble, you'll spearhead the development and refinement of our strategic approach to coding operations. You'll play a pivotal role in overseeing client coding service processes, ensuring seamless integration, and optimizing workflows. Your responsibilities include onboarding new clients, enhancing provider clinical documentation practices, and nurturing client relationships. Collaborating closely with senior leadership, you'll contribute to operational planning, uphold service commitments, and implement internal controls. With a keen focus on customer satisfaction, you'll champion Ensemble's reputation as a top-tier service provider, consistently surpassing expectations. II. Job Competencies Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results. Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers. Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement. Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work. Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear). Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results. III. Essential Job Functions Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Sets overall coding direction and strategic guidance for client Leadership teams; Ensures alignment with organizational goals and objectives and collaborates closely with PRC Coding Operations to proactively identify and resolve complex client issues. Drives a culture of accountability and transparency by ensuring active engagement of client leadership in coding reporting with physicians and leads high-level discussions with client leadership and physicians to enhance customer satisfaction. Cultivates and maintains strategic partnerships with client leadership and providers and acts as an escalation liaison between Ensemble PRC Coding Operations and practice management. Fosters strategic working relationships with clients through targeted initiatives and monthly report outs. Address critical issues, facilitates committee meetings, and provides strategic updates to key internal and external business leaders. Proactively manages significant operational issues within practice operations and coding teams. Ensures teams are addressing coding backlogs, practice backlogs, and quality issues through effective communication and escalation pathways. Drives innovation and knowledge sharing initiatives within Coding Operations. Identifies and implements process improvements to optimize service delivery and cost-effectiveness. Oversees comprehensive coding training and education programs for physicians and client leadership. Ensures transparency of coding accuracy and opportunities for improvement. And facilitates seamless management of provider coding changes Leads the performance review process for all direct and indirect reports, ensuring alignment with organizational objectives and professional development goals. Assists in the development and management of strategy, specific goals, objectives, incentive metrics, budgets, and performance standards. And contributes to the development of strategic direction for Ensemble Coding Operations. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Requirements

Certified Coding Specialist (CCS)
Certified Coding Specialist - Physician (CCS-P)
RHIT (Registered Health Information Technician)
RHIA (Registered Health Information Administrator) through AHIMA (American Health Information Management Association)
AAPC's (American Academy of Professional Coders) Certified Professional Coder (CPC®) credential
Certified Professional Coder - Hospital (CPC-H®)
Certified Outpatient Coder - Hospital (COC®)
Or other approved job relevant certification.
People Leadership Experience 5 to 10 Years
Job Experience 5 to 7 Years
Bachelors Degree or Equivalent Experience

Nice To Haves

Proven work experience in areas of process reengineering and project management strongly preferred.
PC skills ‐ demonstrates proficiency in Excel, Power Point, etc.
Ability to work in multiple EMR systems ( EX:Meditech, AllScripts, Cerner, Power Chart, Epic)

Responsibilities

Sets overall coding direction and strategic guidance for client Leadership teams
Ensures alignment with organizational goals and objectives and collaborates closely with PRC Coding Operations to proactively identify and resolve complex client issues.
Drives a culture of accountability and transparency by ensuring active engagement of client leadership in coding reporting with physicians and leads high-level discussions with client leadership and physicians to enhance customer satisfaction.
Cultivates and maintains strategic partnerships with client leadership and providers and acts as an escalation liaison between Ensemble PRC Coding Operations and practice management.
Fosters strategic working relationships with clients through targeted initiatives and monthly report outs.
Address critical issues, facilitates committee meetings, and provides strategic updates to key internal and external business leaders.
Proactively manages significant operational issues within practice operations and coding teams.
Ensures teams are addressing coding backlogs, practice backlogs, and quality issues through effective communication and escalation pathways.
Drives innovation and knowledge sharing initiatives within Coding Operations.
Identifies and implements process improvements to optimize service delivery and cost-effectiveness.
Oversees comprehensive coding training and education programs for physicians and client leadership.
Ensures transparency of coding accuracy and opportunities for improvement.
Facilitates seamless management of provider coding changes
Leads the performance review process for all direct and indirect reports, ensuring alignment with organizational objectives and professional development goals.
Assists in the development and management of strategy, specific goals, objectives, incentive metrics, budgets, and performance standards.
Contributes to the development of strategic direction for Ensemble Coding Operations.

Benefits

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

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