Director CHB Operations

Yusen Logistics • Torrance, CA

1d • $122,196 - $214,692

About The Position

The Director – CHB Operations, US is responsible for the overall management of all CHB Operational activities across the USA branch network. The core responsibilities include management and standardization of all operational processes and procedures, optimizing service quality and customer satisfaction, measuring workforce productivity and oversight of all operational systems used by the airfreight organization.

Requirements

• High School Degree required, Bachelor’s degree preferred
• Minimum of 7-10 years of experience in an equivalent CHB Management role with a multinational freight forwarding company.
• Proficiency with CargoWise or a similar freight forwarding operational system required.
• Solid knowledge of CHB operations and regulations.
• Must possess excellent communicative skills both spoken and written.
• Strong interpersonal management skills.
• Ability to communicate and gain consensus on solutions at all levels.

Nice To Haves

• Customs Brokers License preferred.

Responsibilities

• Design and establish standardized operational processes across all US airfreight operations to optimize productivity.
• Act as an escalation point and subject matter expert for all CHB operational matters as required by the branch network and IFF management.
• Manage the usage and standardization of our operational system CargoWise.
• Oversee all compliance responsibilities of CHB operations in line with CBP requirements
• Develop and implement customer and operational SOP’s that are consistent and standardized across the branch network.
• Review the existing branch CHB operations and make recommendations on the most efficient operational setup in conjunction with local branch management.
• Monitor and establish quality procedures and KPI’s including working with branches to identify areas of improvement.
• Develop and standardize CHB job descriptions at all levels.
• Support operational requirements for our key Industry Verticals as identified by our customers and internal stakeholders.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more
• Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 251-500 employees