CHB Operations Associate

Maersk•Baltimore, MD

1d•$52,000 - $56,000

About The Position

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a small group of client accounts by expediting their shipments from start to finish; by development of familiarity with their import programs and products; by coordinating file processing with team members and other Company work groups.

Requirements

Minimum 2 years of CHB
6 -12 months of experience in the industry
Excellent verbal and written communication skills with the ability to communicate confidently
Persistently drives issues to closure
Well organized, detail oriented – especially when working under pressure
Works together with others in the business unit to achieve results, fosters teamwork
Ability to multi-task in a face paced environment

Nice To Haves

Bachelor’s degree preferred but not required, or equivalent work experience
Customs House Brokerage License preferred but not required

Responsibilities

Own all CHB operations services for the customers assigned to them, including but not limited to: Providing customer service to assigned customers and assisting customers with questions and requests for information.
Processing Customs entries and PGA for clearance of goods, ensuring full compliance of all Customs and PGA regulations.
Opens entry files, and subsequently processes entries according to outlined KPI
Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.
Completes customer billing and/or other required reports.
Completes tracking and tracing for inbound shipments.
Coordination of Operations for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
Required to ensure that required documentation / entry package is uploaded into operating system
Maintain customer SOPs and make updates as needed