Director, Change Management

Coca-Cola • Atlanta, GA

2d

About The Position

The Director, Change Management is responsible for designing and executing the change management strategy that enables Coca-Cola North America’s shift to a Product Operating Model and modern digital organization. This role builds the foundation for organizational readiness, communication, and capability adoption — ensuring that teams, leaders, and system partners not only understand the change but embrace and sustain it. The ideal candidate combines strategic acumen with strong operational delivery — designing best-in-class change management frameworks, embedding new ways of working, and cultivating a culture that thrives on learning, collaboration, and digital confidence.

Requirements

• Bachelor’s degree, or equivalent practical experience
• 7 or more years of relevant experience

Responsibilities

• Define Change Management Strategy : Develop and own the end-to-end change management strategy for the Digital & Product Organization, aligned to NAOU’s transformation roadmap and enterprise priorities.
• Design and Implement Best-in-Class Frameworks : Introduce scalable and repeatable change management approaches (communication, engagement, adoption, measurement) leveraging global best practices and proven models (e.g., Prosci, ADKAR, Kotter).
• Lead Communication & Engagement Campaigns : Design communication plans, engagement forums, and storytelling assets that bring the transformation to life for associates, leaders, and system partners.
• Enable Capability Adoption : Partner with Product, Data, and Engineering teams to drive adoption of new tools, processes, and behaviors through training, playbooks, and embedded support.
• Coach Leaders & Change Champions : Build a network of transformation ambassadors across business and system entities; coach leaders to model desired behaviors and lead change effectively.
• Measure and Report Change Effectiveness : Develop metrics, pulse surveys, and insights to track engagement, adoption, and change readiness across functions and system entities.
• Continuous Improvement & Knowledge Sharing : Institutionalize change playbooks, toolkits, and best practices to build long-term change capability across the organization.

Benefits

• Iconic & Innovative Brands: You'll have the opportunity to work with over 20 different billion-dollar brands such as Coca-Cola, Sprite, Fanta, Powerade, and more.
• Creative Team Culture: Be inspired by the best brand leaders and agencies in the world, fostering a creative culture that supports taking risks and innovation.
• Global Exposure to World Class Leaders: You'll have access to global marketing leaders that will expand your network and expose you to emerging digital platforms and marketing insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Director