Sr Director Org Change Management

UMass Memorial Health•Worcester, MA

6d•$149,261 - $268,694

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Develops and implements change management strategies and plans that maximize employee adoption and usage of required changes including the development of robust enterprise training solutions and communication programs and strategies. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes.

Requirements

Bachelor’s degree in Business, Management, Communications, Education, Human Resources, Business/Administration, Psychology,
Minimum of 15 years of related work experience, including significant Change and Project management experience.
Experience with large-scale organizational change efforts.
Experience with and knowledge of change management principles, methodologies and tools.
A solid understanding of how people go through a change and the change process.
Familiarity with project management approaches, tools and phases of the project lifecycle.
Ability to blend tools and methodologies with understanding of individual and cultural factors.
Acute business acumen and understanding of organizational issues and challenges.
Exceptional communication skills, both written and verbal.
Excellent active listening skills.
Ability to clearly articulate messages to a variety of audiences.
Ability to establish and maintain strong relationships.
Ability to influence others and move toward a common vision or goal.
Flexible and adaptable; able to work in ambiguous situations.
Organized with a natural inclination for planning strategy and tactics.
Problem solving and root-cause identification skills.
Able to work effectively at all levels of an organization.
Must be a team player and able to work collaboratively with and through others.

Nice To Haves

Master’s degree.
Certifications; CCMP, PROSCI, ATD, ITIL, or similar.
Change management certification or designation.

Responsibilities

Applies a structured methodology and leads change management activities.
Leverages a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project, initiative or strategy.
Partners with and coaches key project sponsors to drive the change forward.
Partners with project managers to drive overall project success, including user adoption of change.
Develops and implements a robust communication strategy to support change initiatives and organizational goals.
Ensures clear, compelling, and consistent messaging for internal and external stakeholders.
Serves as a central point for communication, ensuring transparency and alignment with organizational objectives.
Defines and measures success metrics to evaluate the impact of change and communication approach.
Conducts impact analyses, assess change readiness, and identify key stakeholders.
Designs and executes a holistic training strategy that aligns with organizational goals and enhances employee capabilities.
Oversees the development of engaging and effective training programs, ensuring they meet the evolving needs of the enterprise.
Collaborates with subject matter experts to identify skill gaps and design targeted training solutions.
Develops and implements a comprehensive change management strategy aligned with the organization's strategic objectives.
Leads cross-functional teams through complex organizational changes, fostering a culture of adaptability and resilience.
Collaborates closely with executive leadership to articulate and reinforce the vision for change.
Works collaboratively with key stakeholders to understand their perspectives, concerns, and expectations related to change.
Facilitates open communication channels to gather feedback and insights, ensuring a collaborative approach to change.