Director, Certification Operations (Remote in U.S.)

US Green Building Council

18h • Remote

About The Position

As Director, Certification Operations, you’ll have the opportunity to make a meaningful impact by helping advance the goals of GBCI. In this role, you’ll take ownership of developing and implementing a vision for performance-driven decision making at GBCI. You’ll establish a framework for business analytics that leverages data to drive quality, consistency, efficiency, and scale into daily program operations. You’ll also drive key initiatives, manage complex projects, support internal and external stakeholders, and improve processes in alignment with our mission and strategic goals.

You’ll report to the SVP, Certification and be part of a collaborative/cross-functional team environment where your contributions will help shape impactful outcomes. You’ll regularly partner with teams such as Finance, Data, Technology, TCS, and Product to deliver high-impact initiatives.

Requirements

• Minimum 10 years professional experience in business operations
• Minimum 5 years supervising production staff or teams in highly challenging environment with demonstrated results.
• Strong foundational knowledge in the areas of Project Management, Resource Planning & Budgeting, Business Analytics, and Information Technology
• Must be technically conversant in GBCI core offerings including LEED and other standards
• Advanced Excel skills required, experience with database languages (Snowflake, mySQL, etc.), data visualization platforms (PowerBI, etc.) preferred
• P&L Management experience and/or working knowledge of budgets and budget/forecasting process
• Bachelor’s degree required; Advanced degree preferred, preferably in Business Administration, Information Technology, or another related field
• Salesforce
• Microsoft Suite
• Power BI
• Passion for and commitment to USGBC and GBCI mission
• Strong sense of personal responsibility and accountability for delivering high quality work
• Excellent judgment, analytical thinking, and problem-solving skills
• Detail-oriented and able to prioritize
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• LEED Green Associate credential required at time of hire or within one year of start date.
• English, bilingual a plus

Nice To Haves

• Advanced Excel skills required, experience with database languages (Snowflake, mySQL, etc.), data visualization platforms (PowerBI, etc.) preferred
• Advanced degree preferred, preferably in Business Administration, Information Technology, or another related field
• LEED AP with specialty preferred
• English, bilingual a plus

Responsibilities

• Maintain an expert-level understanding of the daily operations of multiple GBCI certification and verification programs
• Ensure certification team success through positive leadership, proactive direction setting and high-level oversight; oversee employee onboarding, including interviews and staff training plans
• Execute vision from senior management to drive organizational success and meet business, budgetary, and efficiency goals
• Work collaboratively with GBCI management team to set department goals and performance metrics
• Establish systems and tools for monitoring individual, team, and program performance
• Lead research efforts, leveraging GBCI's robust data infrastructure to produce data-driven insights that inform decision making at GBCI
• Oversee management of GBCI's vendors, including contract renewals, communications, ongoing work assignments, invoicing, and performance monitoring
• Contribute to budgeting and strategic planning processes, including time & expense planning for production operations
• Lead cross-department initiatives (especially with Technology department) providing leadership and direction in support of effective collaboration of cross functional teams
• Regularly collect and analyze feedback from team members and vendors; work with GBCI management to identify, prioritize, and implement improvements to processes and policies

Benefits

• Competitive compensation
• 401(k) with employer matching
• Professional development reimbursement
• We offer a healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible. You will only be responsible for the $300 individual / $600 family up front deductible for medical services before the employer funded HRA will process payments for your in-network claims
• Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s
• 6 weeks paid renewal leave after 7 years of continuous service

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees