Director, Centralized Supervision

USAA•Tampa, FL

21h•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Centralized Supervision you will be responsible for ensuring the activities conducted comply with all laws, rules, regulations, written risk and compliance policies, standards, and procedures and corporate directives impacting business areas including all Life front line and service business segments. The Centralized Supervision Team (CST) supports USAA Life Company’s Life, Retirement, and Health Solutions teams by supervising recommendations, communications, and conduct. CST Supervision is conducted to determine compliance with the National Association of Insurance Commissioners (NAIC) Model Regulation, FINRA/SEC regulations, Centers for Medicare & Medicaid Services (CMS) and state specific laws, rules, and regulations. In addition to supervising, CST supports the health appointments process to ensure Agent’s ready-to-sell (RTS) status. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO. or Tampa, FL campus. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 8 years of experience without bachelor’s degree)
8 years of experience in a risk management or compliance function within the Financial Services industry.
3 years of direct team lead, supervisory or management experience.
Experience as a FINRA registered representative or life insurance agent
Relevant FINRA or Life/Health licensing required based on the specific discipline being performed.
Technical expertise in regulatory rules in the areas of supervision conducted by CST to include areas such as Broker-Dealer, Life, Health Solutions, Investment Advisory, etc.
Knowledge of regulatory requirements (NAIC, State, and/or FINRA).

Nice To Haves

US military experience through military service or a military spouse/domestic partner
Active FINRA 7, 63, and 24
Active Life and Health License
Risk Management – First Line of Defense (FLOD)
2 years of experience supervising Life, Health, and/or Annuity products
2 years of experience working with Second & Third Lines of defense and External Auditors/Regulators
Data Gathering/Reporting and 2 years’ experience presenting to Senior Level Management
Experience utilizing Salesforce Member Meeting Review (MMR), Tableau, Engage/Gridspace, Proofpoint, Conversant, Working knowledge of the appointment process of Life/Health Agents for non-proprietary products.
2 years of experience identifying, prioritizing, remediating, and escalating Issues within the Issue Management program

Responsibilities

Provides technical (regulatory, compliance and institutional) coaching and feedback that leads to sound business results and protection of employees, members, and the USAA brand.
Develops and enhances the Centralized Supervision team and ensures proper expectations are established throughout the organization regarding adherence to regulatory requirements, supervision, and risk mitigation.
Oversees and directs team members in the activities that they perform which includes call monitoring, correspondence reviews, monitoring plan, standards, policies, and control environment requirements, suitability reviews, and front-line management supervisory outcomes and trends.
Builds and maintains relationships within Life and across the Association, including but not limited to Life Leadership, Quality Assurance, Compliance, Risk Management, Internal Audit, Legal, Product Management and Operations, to facilitate cooperative achievement of common goals.
Determines appropriate data to collect, compile and analyzes to proactively evaluate and collaborate on supervision trends, common issues, and exceptions to proper risk and compliance execution by Life.
Ensures consistent application of risk management practices, policies, standards, and procedures prescribed by Compliance.
Proactively scans and evaluates internal and external environment to optimize operations processes.
Oversees responses to regulators, internal audit, and compliance and risk assessments regarding sales practice and associated regulatory processes conducted by the team.
Mitigates risks associated with projects and initiatives that impact supervisory activities and execution including participation in Life working groups, projects where supervision SMEs are needed, and various governance and operational committees.
Participates in Life Business Risk and Control Management leadership team activities and assists in developing the strategic vision of the business.
Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for a successful implementation of projects affecting the operations of the Centralized Supervision Team and potential impacts to front line leaders.
Works to ensure strategic alignment of initiatives with those across the Association and works with business leaders to identify and mitigate operational and regulatory risks.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.