Director CCBHC Field Operations - Full-Time; 4155-204-A

Catholic Charities Brooklyn and Queens•New York, NY

35d

About The Position

When you join the CCBQ Team, you will have an impact on the lives of many. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff. The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care, and physical-behavioral health integration. Under the direction of the Vice President, the Director of CCBHC Field Operations has responsibility for administrative and managerial operations for the CCBHC including the Article 31 Mental Health Clinic, the Article 32 Addition Clinic, the Mobile Crisis Team, Benefit and Peer services and attached school satellite clinics. The Director of CCBHC Field Operations is responsible for providing day-to-day management and leadership of the programs including fostering an environment that promotes excellence in service delivery as well as staff accountability. The Director of CCBHC Field Operations for Integrated Health & Wellness Services will be responsible for managing day-to-day program operations, overseeing the appropriateness and effectiveness of outpatient services, including the provision of program/supervisory coverage /management, and the identification of gaps in service delivery system. The Director of CCBHC Field Operations will be responsible for representing the Agency at meetings which may occur evenings and weekends, conferences which may require overnight and/or out-of-state attendance, and public forums. The Director of CCBHC Field Operations will be responsible for strategic planning and implementation, development and implementation of processes and services that will improve the service delivery system, program development – including monitoring revenue, expenditures, productivity, outcomes, staff training and development, compliance with budgets and contracts, agency policies and procedures, regulatory requirements and audit readiness and new initiatives. The Director of CCBHC Field Operations for Integrated Health and Wellness plays a key role in the integration of services across the agency. The Director of CCBHC Field Operations is expected to have regular interactions with all levels of staff both within Integrated Health and Wellness and the other corporations in CCBQ to promote coordinated care and comprehensive service delivery.

Requirements

Master’s Degree in Social Work from a nationally accredited institution.
Valid NYS LCSW required.
Minimum of 3 years’ supervisory experience in the Behavioral Health field with preferred experience in outpatient Article 31 clinic, rehabilitative and recovery programs, or equivalent service setting.
Strong understanding of mental illness and substance abuse.
Demonstrated ability to manage multiple programs serving diverse populations with substantial budget responsibility.
Ability to coordinate integration and collaboration efforts across agency programs.
Excellent leadership and team building abilities.
Requires a combination of skills in the following areas: program administrative and operations, monitoring and oversight of various program types and service delivery models, evaluation of program services and staff, personnel management, data and trend analysis, public/community relations, and governmental relations.
Excellent time management and organizational skills
Excellent communication, organizational and analytical skills, comfort with public speaking and advocacy, ability to train and educate staff.
Excellent computer skills; proficient in Microsoft Office suite; competent in utilizing internet for business purposes including operations and communication.
Must be able to use an electronic health record and provide data and outcomes through electronic formats and databases.
Able to work flexible hours and days – including evenings/holidays according to programs/agency needs.
Regularly required to talk, hear, walk, stand, & sit.
Frequently lifts and/or moves up to 10 pounds.
Should be able to operate a computer keyboard, mouse, & office equipment.
Ability to read printed materials and computer screens.
Ability to travel throughout the five boroughs from site to site at various times of day/night.

Nice To Haves

Preferred experience in Behavioral Health programs.

Responsibilities

Monitors program activity and productivity and adjusts services to maximize revenue Providing some direct service to designated consumer population.
Planning, coordinating, identifying, and implementing program outcomes and evaluation, strategic planning, accreditation efforts and program development.
Reviews and generates budget reports and fiscal analysis and monitoring of program budgets.
Monitoring program management staff adherence to Agency, funding source and regulatory requirements.
Coordinating, delegating, and monitoring Integrated Health and Wellness Services’ response to serious incidents and critical debriefing. Responding to the site if determined necessary by VPs and agency senior management.
Collaborate with both Agency administrative staff and program staff to develop and adhere to on-site emergency response preparedness and readiness protocols.
Awareness, preparation, and participation in internal and external audits.
Review of Corrective Action Plans related to audit and/or Quality Assurance activities – including developing written responses as needed.
Developing strategies to ensure that programs may obtain highest level of certification/license.
The position requires the ability to hold 24 hour/7 day per week staff accountable for the management of complex, multi-function programs at multiple sites and to step in to perform those duties as needed.
Organizing and coordinating residential and outpatient services so that the goals and objectives of the services are understood, fostered, and supported throughout the Integrated Health and Wellness Division.
Developing strategies to ensure that the Agency is regarded as a leader in its service provider communities.
Facilitating programs’ understanding and incorporation of Agency determined Best Practices, Integrated Delivery and/or Evidence Based Practices models as needed.