Director, Capture Services, Matterport

CoStar•Arlington, VA

3d•Onsite

About The Position

The Senior Director of Matterport Capture Services will be responsible for the end-to-end strategic planning, operational execution, and financial performance of Matterport’s Capture Services offering. This role requires a leader who can drive market adoption, maintain and optimize a globally scaled operation, ensure high-quality customer experience, and lead a multi-disciplinary team. The ideal candidate will bridge the gap between technology and service operations, ultimately accelerating the creation of digital twins for Matterport customers worldwide. This position is located in Arlington, VA and in office Monday through Friday.

Requirements

8+ years of progressive leadership experience in a service delivery, operations, or professional services role, preferably within a technology, SaaS, or digital mapping/3D industry.
Demonstrated experience owning and operating a $15M P&L, including revenue growth, cost management, and margin delivery.
Proven track record of scaling service operations and driving business growth through strategic initiatives.
Exceptional strategic thinking with the ability to translate high-level vision into tactical, executable plans.
Strong operational discipline and an understanding of logistics, vendor management, and supply chain best practices.
Excellent cross-functional leadership and communication skills, with the ability to influence and align stakeholders across all levels of the organization.
A results-oriented accountable mindset with a passion for building and scaling businesses.
High emotional intelligence, with the ability to motivate and develop a diverse team.
Comfortable operating in a fast-paced, high-growth environment with a bias for action and continuous improvement.
Excited by partnering with cross-functional teams to drive success in Capture Services and the broader Matterport business
Bachelor’s degree required from an accredited, not-for-profit University or College.
A track record of commitment to prior employers.

Nice To Haves

MBA or equivalent advanced degree.
Deep understanding of the Matterport platform or similar 3D capture, photogrammetry, or spatial data technologies

Responsibilities

Strategy and Growth: Define and execute the global strategy for Capture Services, identifying new markets, service tiers, and partnership opportunities to drive significant revenue growth and profitability.
Operational Excellence: Oversee the service delivery infrastructure, including vendor management, quality assurance, and technology integration, to ensure efficient, high-quality, and scalable operations.
P&L Management: Hold profit and loss (P&L) responsibility for the Capture Services business unit, including budgeting, forecasting, and resource allocation to meet financial targets.
Cross-Functional Leadership: Collaborate closely with Product, Engineering, Sales, and Marketing teams to align service offerings with Matterport’s core platform, customer needs, and market feedback.
Team Leadership: Lead and mentor a high-performing global team, fostering a culture of accountability, continuous improvement, and customer obsession.
Customer Experience: Establish metrics and processes to monitor and enhance customer satisfaction, ensuring Capture Services is a seamless, professional, and reliable experience.
Risk and Compliance: Manage operational risks, ensure compliance with relevant regulations, and implement best practices for secure and reliable service delivery.

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks