Director, Business Relationship Manager

Phibro Animal Health Corporation A•Teaneck, NJ

47d•Remote

About The Position

Phibro is seeking a highly accomplished and strategic Business relationship manager with 15 years of IT experience to lead complex, global technology projects. This role is ideal for a seasoned leader with a proven track record of managing enterprise-scale programs across multiple regions and business units. This role is responsible for leading the implementation, optimization, and continuous improvement of digital systems that support both finance and commercial operations. The primary goal is to enhance customer experience and internal efficiency through technology-driven solutions. A strong understanding of ERP, CRM, and E-commerce systems is essential to ensure seamless integration, process optimization, and stakeholder satisfaction.

Requirements

Proven ability to work effectively in a team environment.
Excellent Written and Verbal Communication Skills
Proficiency in Microsoft Office Products
Must be proficient using Email, phones, cell phones, and office equipment.
High degree of time management skills and ability to handle multiple priorities and projects at once.
Bachelor's degree in Information Technology or equivalent.
15+ years of progressive experience in IT, Project Management, Business Analysis and business relationship roles.
7+ years in management positions.
Strong customer service orientation.
Deep familiarity with ERP, CRM and E-Commerce systems and their role in finance and commercial operations.
Ability to build, maintain and extend relationships across the organization.
Ability to navigate complex organizational structures to enable stakeholder alignment, and influence without direct authority.
Ability to perform business and process analysis.
Strong analytical and communication skills to translate business needs into technical requirements.
Ability to manage and direct activities of others in a multi-project environment.
Proven interpersonal and communication skills. Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through body language and tone.
Familiar with System Development Life Cycle concepts.

Nice To Haves

Demonstrated success in pharmaceutical, biotech, or manufacturing environments is highly desirable.
Outstanding communication, leadership, and stakeholder management skills.

Responsibilities

Business-IT Relationship Management: Manage relationships between IT, finance, commercial business units, and vendors to address needs, identify potential risks, and ensure open communication across financial and commercial systems.
Strategic Planning: Consult with finance and commercial leaders to review current IT services and projects, identify gaps and forecast future technology needs to support business objectives and operational efficiency.
Digital Initiatives Leadership: Supports the implementation, optimization, and continuous improvement of digital platforms that enable both customer-facing commercial operations and internal financial processes. This includes contributing to the oversight of CRM, e-commerce systems, mobile applications, corporate websites, ERP platforms, and financial management tools to ensure alignment with sales, marketing, and finance strategies. The role involves close collaboration with commercial and finance stakeholders to identify opportunities for innovation, enhance operational efficiency, ensure regulatory compliance, and promote the adoption of technology solutions that improve both customer experience and internal workflows.
IT Service Coordination: Coordinate the delivery of IT services across the organization to ensure efficient support for all finance and commercial department functions. Ensure all Financial, Commercial, e-Commerce platforms/portals (sales and customer facing) and ERP systems (e.g., JD Edwards, Oracle EBS, SAP) support evolving operational and financial requirements.
Business Case & Financial Oversight: Oversee development of business case documentation and prepare project budgets/cost estimates, including analysis of operational and financial impacts for senior management.
Project Management: Develop and deliver a comprehensive project proposal, charter, and business requirements at a strategic level. Present alternative strategies or new solutions to mitigate risks and improve project outcomes when challenges arise.
Cross-Functional Liaison: Act as a liaison between the Technology Group and finance/commercial departments, ensuring IT initiatives address business needs and stay aligned with overall company strategy.