Business Relationship Manager
About The Position
The Business Relationship Manager (BRM) will support our MarketProminence suite and is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. Keys to this role include establishing a strong relationship with assigned customers and understanding their specific business needs. You will be a first responder to customer requests, ensure reported issues are addressed in a timely manner, coordinate configuration deployments, manage minor projects, and look for ways to continuously improve your assigned customers’ processes by using increased MHK software functionality, and generate additional revenue for MHK.
Responsibilities
- Building strong relationships in order to manage installed customer accounts.
- Serve as the primary liaison between MHK and its customers.
- Establish a strong relationship with assigned customers and understanding their specific business needs.
- First responder to customer requests
- Ensure reported issues are addressed in a timely manner
- Coordinate configuration deployments
- Manage minor projects
- Look for ways to continuously improve your assigned customers’ processes by using increased MHK software functionality
- Generate additional revenue for MHK.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
