Director, Business Operations

College Board•New York, NY

6d•$80,000 - $125,000•Remote

About The Position

As the Director, ADO Business and Operations, you serve as a trusted strategic partner to the Vice President of Assessment Delivery Operations. In this role, you translate vision into action by shaping, prioritizing, and advancing high-impact initiatives across the division. You are accountable for driving complex, cross-functional efforts from concept through execution, including strategic framing, analysis, planning, stakeholder alignment, risk management, and delivery. You ensure divisional priorities are clearly defined, sequenced, and executed with discipline and transparency. You bring strong strategic thinking, operational leadership, project and portfolio management expertise, and analytical rigor to guide decision-making and continuous improvement efforts. Through influence and coordination across teams, you help strengthen operating rhythms, increase organizational effectiveness, and deliver measurable business outcomes.

Requirements

3-5 years of experience in project, program, or strategic operations management
Demonstrated experience using data to inform strategic decision-making, including synthesizing complex datasets into clear insights and recommendations
Advanced experience analyzing data (e.g., trend analysis, root cause analysis, forecasting, scenario modeling) to identify risks, opportunities, and performance gaps
Experience designing and developing dashboards, performance metrics, and executive-level reporting to monitor strategic initiatives
A reputation as an exemplary change agent with proven experience initiating, leading, and managing complex, cross-functional initiatives
Experience applying innovative thinking and analytical rigor to solve ambiguous business problems
The ability to seamlessly shift between strategic-level thinking and hands-on execution, with comfort operating at both levels
Proven ability to influence and work effectively at all levels of the organization, adapting communication style to diverse audiences
The ability to maintain focus on desired outcomes while adapting to evolving priorities and constraints
A strong desire to continuously learn and improve, using feedback and performance data to course-correct
Bachelor’s degree (or equivalent experience) required
The ability to travel 6-8 times a year to College Board offices or on behalf of College Board business.
Authorization to work in the United States
A passion for expanding educational and career opportunities and mission-driven work
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

Nice To Haves

Familiarity with agile methodologies (preferred)

Responsibilities

STRATEGIC TRANSFORMATION & PROJECT LEADERSHIP (50%) Lead and manage high-priority initiatives on behalf of the Vice President in support of Assessment Delivery’s digital and operational strategy
Act as a strategic extension of the VP, driving alignment, surfacing risks, and ensuring cross-functional execution across leadership priorities
Partner with other Special Project Leads within Operations to coordinate and advance division-wide strategic initiatives
Prioritize and sequence short- and long-term workstreams across Assessment Delivery leadership, identifying dependencies, tradeoffs, and risk mitigation strategies
Simultaneously manage multiple highly visible, enterprise-impact projects, ensuring business objectives, milestones, and outcomes are clearly defined and achieved
Maintain a big-picture view of the division to ensure initiatives are delivered on time, within scope, and aligned to strategy
Develop strong cross-functional relationships and maintain working knowledge of key products, processes, and operating models
Translate complex data into actionable insights; structure large data sets, analyze findings, and develop executive-ready presentations and recommendations
CONTINUOUS IMPROVEMENT & OPERATIONAL EXCELLENCE (25%) Champion a culture of continuous improvement across Assessment Delivery teams, supporting an ongoing program of operational and structural change
Lead and facilitate process improvement workshops to generate solutions and drive measurable efficiency gains
Analyze complex data to identify root causes and recommend innovative solutions in ambiguous situations
Establish quality controls and performance indicators to identify improvement opportunities and sustain standards
EXECUTIVE STRATEGIC SUPPORT (25%) Serve as a trusted advisor and confidential strategic partner to the Vice President, providing direct support on sensitive, high impact priorities
Represent the VP in meetings and working sessions, driving clarity, alignment, and follow-through on strategic initiatives
Convene and facilitate strategic conversations across divisional leadership; co-develop agendas and executive materials, and drive accountability on action items
Collaborate with leadership and key stakeholders to manage communications, readiness, and execution of division-wide initiatives
Work closely with Operations project leads and cross-functional partners to advance strategic priorities spanning multiple teams