Director, Business Insights

Mastercard • Arlington, VA

4d • $163,000 - $269,000

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. The Business Insights team is focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The Director, Insights & Enablement will respond positively to the following: • Have you effectively partnered with leadership across Sales, Delivery, Product and other functions to enhance strategic decision making through data-driven insights and collaborative problem-solving? • Are you passionate about diagnosing strategic gaps and opportunities within a function's operations -- and identifying targeted solutions to address them? • Do you have a deep experience with analytics engineering and data-driven infrastructure, including data model design, system configuration, data storage architecture, and usage of BI platforms? • Have you led productivity enhancements by identifying, procuring, and/or developing technology solutions aligned to business needs and operational goals?

Requirements

• Excellent problem-solving skills, with a strong emphasis on developing scalable, automated frameworks and processes
• Strong business knowledge relevant to a given Services function — and a passion for continuous learning and domain expertise expansion
• Excellent command of relevant data sets (e.g. Financial, Sales & Marketing, Costs, etc.) and strong comfort with databases and data analytic tools (e.g. SQL, ETL processes, Tableau, Salesforce, etc.)
• Strong technical orientation, with experience in both Product Management-style collaboration with internal developers and the configuration of third-party technical systems
• Experience introducing new tools and techniques to a multi-person team, resulting in measurable productivity gains
• Excellent verbal and written communication skills, with the ability to engage effectively across all levels of the organization

Nice To Haves

• Generalist mentality with a well-rounded skill set; prior consulting or engineering experience strongly preferred

Responsibilities

• Influences the decision-making process to produce better outcomes in a dedicated Services function (Sales, Delivery, Product, Strategy, HR, etc.) -- providing a fact-base and strategic thought-partnership to functional leaders
• Establishes the right measurement frameworks, KPIs and analysis questions to assess business health and performance
• Ensures team members can maximize their time on intended work (i.e. Sales and Delivery with Clients; Product on Code Development), minimizing other efforts through automation, process simplification, and proactive operational support
• Drives the development and governance of Services business analytics infrastructure, with a focus on ensuring systems and controls are optimally configured and data is centrally aggregated
• Sets data architecture principles and guidelines, continuously reviewing current data models and initiating scalable improvements to data models and process flows
• Serves as a subject matter expert in analytical data models, with the ability to lead peer code reviews and resolve analytics inquiries with speed and precision
• Champions technical excellence culture, identifying opportunities to extend technical and business capabilities through employee mentorship, tooling innovation, and best practice adoption

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees