Director, Business and Data Analytics - Member Value

United Services Automobile Association (USAA)•Chesapeake, VA

31d•Remote

About The Position

Join our Member Value team as a Director of Business and Data Analytics. Lead a talented team to transform member service experiences through end-to-end analytics. You'll uncover insights to drive higher satisfaction and value for our members, refine service strategies, and optimize performance. Partner with business leaders, mentor analytical staff, and translate complex data into actionable recommendations to drive significant change. Shape the future of member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is available for this position.

Requirements

Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years data and analytics related experience, generating results in a complex financial services organization.
3 years of people leadership experience in building, managing and/or developing high-performing teams.
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
Experience leading projects using Agile methodologies.
Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
Proven ability to tell a story through data and communicate effectively with executive level leadership.

Nice To Haves

Prior U.S. military service or being a military spouse/domestic partner is highly valued.
An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline.
A deep understanding of the customer/member journey and service operations.
Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints.
Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact.
Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives.

Responsibilities

Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery.
Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners.
Responsible for successful end to end process of information management, analytics and delivery.
Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans.
Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.
Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

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