Executive Director, Business Data and Analytics - Member Value

USAA • San Antonio, TX

1d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a visionary Executive Director of Business Data and Analytics to spearhead our member-centric evolution. You will build and lead an End-to-End Comprehensive Insight Capability, transforming member feedback and operational data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. Your leadership will be instrumental in uncovering the precise drivers of member delight and pinpointing friction, translating sentiment into clear, strategic imperatives. You will champion proactive member experience monitoring KPIs, empowering the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner to senior leadership, you will champion a data-centric culture, influence organizational strategy, and drive advanced analytics to address our most critical business objectives. Build and lead a high-caliber team, fostering innovation and translating complex insights into impactful strategies that deliver transformative change and sustainable competitive advantage. This is your opportunity to define the future of member relationships and lead initiatives that will shape our success for years to come. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, OR Colorado Springs, CO. Relocation assistance is available for this position.

Requirements

• Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years data and analytics related experience, driving results in a complex financial services organization.
• 4 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting large scale data analysis using internal and external data to support business decision making.
• Proven ability to tell a story through data and communicate effectively with senior leadership.
• Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification.
• Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results.
• Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk.

Nice To Haves

• Prior U.S. military service or being a military spouse/domestic partner is highly valued
• An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline
• Proven understanding of the customer/member journey and service operations within relevant industries
• Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data
• Exceptional communication and presentation skills, with a proven talent for translating complex analytical insights into compelling strategic recommendations and tangible business impact
• Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change

Responsibilities

• Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.
• Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.
• Provide oversight for successful end to end process of information management, analytics and delivery.
• Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.
• Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA.
• Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.
• Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards.
• Responsible for the development of a successful team’s training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees