Director, Audience Activation and Platform

Marriott • Bethesda, MD

8h • Hybrid

About The Position

The Director of Audience Activation and Platform will be a key member of the
Data Activation and Audience Strategy team at Marriott International
spearheading omni-channel and data-driven experience activations for the world’s
largest travel and hospitality company. Reporting to the VP of Data Activation
and Audience Strategy, the role will be responsible for the enablement of a
customer-centric audience strategy driving orchestrated experience activations
across channels and Marketing and Service touchpoints. Ideal candidate is a
natural leader who will sit at the intersection of strategy and execution –
working with HQ and continent stakeholders to translate strategic goals into
actionable audiences, collaborating with Data, Digital and Global Technology
teams to provision the necessary customer attributes and signals, and
maintaining the platform responsible for the creation and distribution of
enterprise audiences.

The audience creation and distribution function exists across several teams
today. Success in our ability to bring the greatest value to our customers and
organization moving forward is dependent on unifying both the strategy and the
distribution/operations of audiences. Specifically, the role will be responsible
for the creation and operationalization of key audiences in a privacy-compliant
manner, and collaboration with downstream marketers and business owners to
activate those audiences across channels and touchpoints.

Requirements

• 8+ years of professional experience, demonstrating progressive career growth and a pattern of exceptional performance in strategic and analytically/data-oriented positions
• 4-year degree from an accredited university Business Administration, Hospitality Management, or related major
• Experience standing-up and managing Customer Data Platforms (CDP), preferably Real-Time CDP and Adobe Experience Platform
• Experience with data, audience, and CRM functions within a large consumer-led business
• Proven skill in leading and influencing across multiple functional organizations (e.g., IT, Global, Marketing) in support of business priorities
• Demonstrated experience and success leading with influence across a highly-matrixed, cross functional organization

Nice To Haves

• 4-year degree from an accredited university in a quantitative discipline (e.g., engineering, computer science, mathematics) or a technology discipline (e.g., computer science, information management)

Responsibilities

• Serve as the primary business owner for the various platforms and capabilities to support audience activation (e.g., Customer Data Platform, Audience Manager, Liveramp, Google Analytics)
• Manage and prioritize the audience platform backlog, including data enhancements and feature/capability enhancements
• Define a governance and usage model that enables true democratization, scalability, and experimentation
• Stay abreast of emerging industry trends and best practices in data activation, audience management, and marketing technology to drive continuous improvement and innovation
• Collaborate with Data, Digital and Global Technology (GT) teams to integrate and streamline data sources, platforms, and systems for seamless data activation processes (e.g., Customer360 and other integrated data products, data warehouse, SDK, EventHub)
• Participate in vendor/partner product advisory councils to provide feedback and inform future product roadmaps
• Look for opportunities to rationalize audience platforms to streamline operations and drive cost efficiencies
• Perform key platform administration functions including usage advisory and user management
• Work with business stakeholders and GT enterprise architects to inform and align on solution architecture, specifically the role CDP will play in new use case activations
• Support the global Audience COE in the implementation of enterprise audience strategy that aligns the organization toward a common set of goals and the creation of audiences for omni-channel activations
• Translate data enhancement requests from the Audience COE into prioritized work packages for the Data and Global Technology teams
• Collaborate with the Privacy teams and Marketing Orchestration and Personalization team to develop best practices on audience driven approaches to increasing consent and educating internal stakeholders and customers
• Prioritize data governance, consent management, transparent communication, data security, and ethical data use to ensure that the organization respects customer privacy rights, maintains compliance with relevant regulations, and fosters trust with its audience

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees