Director, AMS Solutions - North America

Brinks•Coppell, TX

About The Position

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. We are seeking an accomplished and dynamic AMS Solutions leader for North America. In this role, you will be responsible for leading the development of complex ATM Managed Services (AMS) solutions for prospective and expanding clients across North America. This role is focused on solution development—from initial concept through detailed design, commercial structuring, and progression to migration readiness. You will work across multiple teams, coordinating resources within different functional areas, to assemble the components of an ATM Managed Services solution into a custom-tailored solution to fit Brink’s customer needs. The Director partners closely with Brinks Sales in North America, with the Global AMS Product team, and with peers in the AMS Solutions organization. You will work directly with senior leaders at some of Brink’s largest banking customers. Within Brinks, you will lead the work of Operations, Cash Management, IT, Security, Finance, Legal, and external technology partners to translate customer requirements into viable, scalable, and contractually executable AMS solutions. This role does not own long-term operational optimization or ongoing program management after handoff to delivery and operations teams. This is a highly visible and important role within Brinks North America. It reports directly to the VP, AMS Solutions Development and serves as the primary North American solution architect supporting growth initiatives, RFPs, and strategic pursuits.

Requirements

Executive-level communication and presentation capabilities. This role requires someone with a polished executive presence.
Bachelor’s degree required
8-10+ years of experience in ATM Managed Services, payments infrastructure, or complex financial services operations.
Deep understanding of ATM ecosystems, cash management, monitoring, processing, encryption, networks, and regulatory requirements.
5+ years in solution architecture, product strategy, or technical sales leadership.
Proven ability to structure complex multi-vendor AMS solutions.
Strong commercial, financial, and risk modeling acumen.
Experience supporting North American financial institutions required.
Ability to operate in a highly matrixed, global organization.

Nice To Haves

Expertise in ATM switching services and/or ATM managed services operations.
Proven ability to drive profitability and operational enhancements in a managed services environment.
Experience with global account management and program launch processes.
Experience in international business operations and familiarity with vendor management in multiple regions.
Background in technology-driven operational transformation, including automation and system enhancements.

Responsibilities

Solution Development & Commercial Structuring Lead end-to-end solution development for AMS opportunities from qualification through migration readiness.
Engage Brinks’s largest bank customers at the highest level within the organization to translate client requirements into detailed, executable multi-vendor AMS solutions.
Present solutions to customers, including senior leadership.
Coordinate development of operational models, service scope, SLAs, KPIs, monitoring, security, and compliance frameworks, across teams from multiple Brinks functional areas.
Build solution assumptions, dependencies, risks, and mitigations.
Support full financial models in collaboration with Finance, including pricing, margin, and investment requirements.
Support contract structuring and commercial negotiations alongside Legal and Sales.
Working with Business Development and Sales teams, serve as the primary solution lead in complex sales cycles, RFPs, RFIs, and strategic client pursuits.
Act as a trusted technical and operational advisor to customers.
Lead solution workshops, discovery sessions, and executive presentations.
Partner with Sales leadership to position Brink’s AMS capabilities competitively.
Coordinate solution inputs across Product, IT, Security, Operations, PMO, and vendor partners.
Ensure solution feasibility and delivery alignment with internal execution teams.
Drive internal governance reviews and approvals.
Maintain strict discipline around scope, dependencies, timelines, and readiness criteria.
Together with PMO, lead solution handoff into Project Delivery and Global AMS Operations.
Ensure full documentation, training readiness, transition planning, and risk visibility.
Support early-stage migration planning and readiness validation.
Exit the engagement at formal migration readiness milestone unless otherwise required.
Serve as the North American solution development counterpart to global AMS solution leaders.
Participate in global solution standardization, innovation sharing, and best-practice development.
Support limited cross-regional pursuits as required.