Director, Americas Field Service

Danaher • Indianapolis, IN

2d • Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business Syste m which makes everything possible. The Director, Americas Field Service will drive strategy, transformation, and operational excellence across a team of more than 200 professionals spanning customer service, field engineers, service, and sales. As a key member of the Global Service leadership team, this leader will play a pivotal role in delivering market-leading growth, sustainable competitive advantage, and world-class customer experiences for the Americas region. The Beckman Coulter Life Sciences service organization is undergoing a transformation—evolving into a digitally enabled, value-creating engine embedded throughout the customer journey. The Director will accelerate this transformation, deploying cutting-edge tools, disciplined operational practices, and the Danaher Business System (DBS) to deliver measurable improvements in customer satisfaction, retention, productivity, and profitability. This is a highly visible enterprise role for an accomplished executive with a proven record of leading field service, particularly within service-intensive, capital equipment businesses. The role requires a leader who can balance strategic foresight with hands-on execution, creating both near-term impact and long-term value. While this role offers remote flexibility, business needs will take precedence. Candidates residing near a Danaher location are expected to spend regular time onsite to foster relationships and ensure effective collaboration. In this role, you will have the opportunity to: Leadership Serve as a member of the Beckman Coulter Life Sciences Global Service leadership team, contributing to overall Global Service strategy and executing for the Americas region. Act as a global thought partner to peers in Americas regional functions, including Sales, Marketing, R&D, and Operations to ensure service is integrated into product development, commercialization, and long-term customer value creation. Represent the service organization externally with customers, partners, and industry leaders. Team Leadership & Talent Development Lead and inspire a high-performing global team of >200 associates, cultivating a culture of engagement, accountability, and continuous improvement. Attract, develop, and retain exceptional talent at all levels, building leadership succession and capability pipelines. Foster inclusion, and collaboration across the region. Strategy & Growth Execute the Americas service strategy, ensuring alignment with growth objectives that expand revenue streams, accelerates adoption, and strengthens customer loyalty. Partner with product and commercial leaders to integrate service innovation into new product launches and lifecycle management. Lead District Services managers in deploying service growth strategies tailored to local markets. Operational Excellence & Transformation Drive operational performance through lean methodologies, continuous improvement, and rigorous deployment of DBS. Establish and monitor KPIs that measure customer satisfaction (NES, NPS), productivity, financial performance, and operational effectiveness. Ensure consistency of execution in regional service processes that align to global standards for quality and compliance. Champion change management across a complex, matrixed global organization.

Requirements

• Bachelor’s degree required; advanced degree strongly preferred.
• 10+ years of senior service leadership experience in capital equipment or other technical service industries, with demonstrated P&L accountability.
• Proven track record leading large teams in matrixed environments.
• Experience driving operational discipline at scale.
• Expertise in lean, continuous improvement, and field execution excellence.
• Recognized as a leader who develops talent, builds succession, and holds teams to high performance standards.
• 30-50% travel domestically and internationally per business needs

Nice To Haves

• Strategic Agility & Execution: Ability to translate Global Service strategy into measurable operational outcomes.
• Transformation Leadership: Skilled at driving change, building alignment, and creating momentum across the function.
• Customer-Centric Commercial Mindset: Understands how service drives growth, differentiation, and customer lifetime value.

Responsibilities

• Serve as a member of the Beckman Coulter Life Sciences Global Service leadership team, contributing to overall Global Service strategy and executing for the Americas region.
• Act as a global thought partner to peers in Americas regional functions, including Sales, Marketing, R&D, and Operations to ensure service is integrated into product development, commercialization, and long-term customer value creation.
• Represent the service organization externally with customers, partners, and industry leaders.
• Lead and inspire a high-performing global team of >200 associates, cultivating a culture of engagement, accountability, and continuous improvement.
• Attract, develop, and retain exceptional talent at all levels, building leadership succession and capability pipelines.
• Foster inclusion, and collaboration across the region.
• Execute the Americas service strategy, ensuring alignment with growth objectives that expand revenue streams, accelerates adoption, and strengthens customer loyalty.
• Partner with product and commercial leaders to integrate service innovation into new product launches and lifecycle management.
• Lead District Services managers in deploying service growth strategies tailored to local markets.
• Drive operational performance through lean methodologies, continuous improvement, and rigorous deployment of DBS.
• Establish and monitor KPIs that measure customer satisfaction (NES, NPS), productivity, financial performance, and operational effectiveness.
• Ensure consistency of execution in regional service processes that align to global standards for quality and compliance.
• Champion change management across a complex, matrixed global organization.

Benefits

• Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce.
• We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
• This position is eligible for a remote work arrangement in which you can work remotely from your home.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director