Director, Ambassador Programs

OpenEd • Springville, UT

11h • $80 - $115 • Remote

About The Position

As OpenEd's first Director of Ambassador Programs, you'll build and scale our state-based ambassador program from the ground up, creating the infrastructure, processes, and relationships that enable our community presence across every state we serve. This role sits at the intersection of program management, field operations, and stakeholder engagement. You'll be responsible for recruiting, enabling, and managing am bassadors who represent OpenEd at in-person events and various community touchpoints. You'll own the strategic vision for how we show up in communities, develop scalable systems for ambassador management across diverse state requirements, and create the metrics and enablement programs that ensure consistent, high-quality representation of our brand and mission.

Requirements

• 5+ years of experience in community management, field operations, program management, or related roles; ideally in education, EdTech, or mission-driven organizations
• Proven track record building and scaling programs from scratch across distributed teams or geographic regions
• Systems thinker: You naturally think about what breaks at scale and build infrastructure that grows with the organization
• Relationship builder: You inspire and motivate people who aren't your direct reports—contractors, part-time staff, volunteers—and create genuine community
• Operationally excellent: You sweat the details while keeping strategic vision in focus; nothing falls through the cracks on your watch
• Comfortable with ambiguity: You thrive when there's no playbook and can create structure from scratch
• Adaptable & resourceful: You navigate diverse state requirements, unexpected challenges, and shifting priorities with ease

Responsibilities

• Conduct a comprehensive audit of current community touchpoints, ambassador activities, and in-person event needs across all states where OpenEd operates
• Immerse yourself in our communities: Review OpenEd community Facebook groups, connect with active parents and families, attend live sessions, and get a visceral feel for who shows up, what they care about, and what each state's culture looks like
• Map the landscape: Identify who the natural leaders are in each community. Who do parents trust? Who shows up consistently? What questions come up repeatedly?
• Listen and learn: Understand state-specific needs, regulatory nuances, and what "good" looks like in each context
• Start recruiting organically: Begin building relationships with potential ambassadors based on what you're learning; who's already doing this work informally?
• Design and implement a comprehensive state-by-state ambassador program, including recruitment pipelines, onboarding processes, and ongoing enablement for growing our small 5 person ambassador team to over 20.
• Develop ambassador scorecarding and performance frameworks that account for state-specific regulations and local context
• Create scalable systems and playbooks that support growth from current states to 30+ states over time
• Establish clear skills matrices and role expectations for ambassadors based on state requirements and program needs
• Own end-to-end program management for all community events and in-person touchpoints across states
• Build operational infrastructure including scheduling systems, resource allocation, budget management, and logistics coordination
• Develop and track health metrics/KPIs for ambassador performance, event success, community engagement, and program ROI
• Create feedback loops and continuous improvement processes to optimize program effectiveness
• Design comprehensive training and enablement programs for ambassadors, including state-specific compliance, OpenEd product knowledge, and best practices
• Provide ongoing support, coaching, and professional development opportunities for ambassador network
• Build communication cadences and community among ambassadors to share learnings and maintain connection to OpenEd mission
• Create resources, toolkits, and templates that empower ambassadors to represent OpenEd with excellence

Benefits

• Competitive salary: $80k-$115k and 401k plan + company matching opportunities.
• Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed