Director, Amazon Customer Development - Baby and Child Care

Kimberly-Clark • Bellevue, WA

3d • Hybrid

About The Position

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. Join Kimberly-Clark’s Amazon Team, a strategic, top-tier customer team responsible for driving growth across our iconic brands: Huggies®, Pull-Ups®, and GoodNites®. In this important leadership role you will lead Customer Development teams to strategically achieve business and departmental objectives and contribute to strategic budgeted sales and operating profit results. You will lead the development and execution of joint business plans with Amazon, leveraging data-driven insights and cross-functional collaboration to deliver exceptional results in the Baby and Child Care categories. And, you’ll discover and develop innovative strategic opportunities directly impacting consumers through collaboration and integration of company brands and retailers. In this role, you are the conduit between K-C and Amazon, and the central leader for a multi-functional team, ensuring repeatable, sustainable delivery of results.

Requirements

• Bachelor’s Degree required, MBA preferred
• Minimum of 10 years in customer development, sales, or related commercial roles with deep digital commerce experience; CPG experience preferred.
• Proven experience leading and building teams to deliver industry-leading results in an ecommerce ecosystem; Amazon highly preferred.
• Proven strategic, multi-functional leader with strong analytical acumen, and a hands-on approach to delivering results.
• Ability to adapt and support the organization through times of change.
• Strong ability to clearly and precisely communicate, both verbal and written.
• Ability to communicate precise innovative Sales Customer Development business solutions to customers and team leaders.
• Strong ability to quickly comprehend and influence appropriate departments with issues or problems.
• Ability to build strong ongoing personal and business relationships at various levels with customer Directors, Vice Presidents, Senior Vice Presidents and CEO.
• Proven success navigating and influencing within matrixed organizations
• Statistics and quantitative business analysis.
• Ability to structure and manage multiple priorities and projects in a timely manner and create winning strategies for teams to implement.
• Resources and team management, active listening, adaptability, training and development, interpersonal and social perspectives

Responsibilities

• Lead the digital business, owning net sales, profit and market share.
• Own and deliver a holistic strategy by assessing the overall landscape—consumer, customer, capability, and brand —to drive profitable growth through demand generation, views, and conversion.
• Partner with internal teams (Sales, Marketing, Supply Chain, Finance) to ensure seamless execution and alignment across functions and a clear understanding of business drivers.
• Develop and execute the Joint Business Plans (JBP) with Amazon, spanning the 1-3 year horizon, aligning customer strategies with Kimberly-Clark’s brand and commercial objectives.
• Build and lead a multi-functional team, with accountability to the Business Units, by attracting, developing and retaining the best talent.
• Provide leadership and coaching to create a high-performing team that achieves superior business results and is recognized as best-in-class by constituents.
• Build and maintain strong relationships with Amazon stakeholders, including senior executives, to influence strategic direction and drive mutual growth.
• Translate marketplace dynamics and customer strategies, leveraging a deep understanding of Amazon’s digital shelf, algorithms, search optimization, and retail media, into actionable plans that drive category leadership and brand growth.
• Strategically manage and monitor business plans to maximize top and bottom-line growth and to achieve volumes, market shares, and profit/contribution objectives.
• Clearly and effectively communicate the business performance and action plans – both written and verbal – to a diverse audience.
• Leverage Amazon analytics and market data to develop merchandising strategies that optimize volume, distribution, and supply chain performance to ensure share growth and continuous performance acceleration.

Benefits

• Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
• Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Director