Director, AI Transformation Change

Microsoft

About The Position

AI Transformation is within Microsoft Customer and Partner Solutions (MCAPS), where we aim to define, inspire and lead the AI adventure. We are focused on our own AI and Copilot adoption by identifying our most pervasive pain points that can be solved with AI design wins; codifying our learnings and best practices; and working directly with customer and partner executives to help them accelerate their own AI Transformation with credibility and trust built from our experience as customer zero. This will come through using our own products and services, and our innovation will yield business benefits for Microsoft which we will then share with our customers. Each day is different in the AI Transformation organization. This role requires an individual to be self-motivated, adaptive, self-directed and pro-active. The individual in this role must be comfortable with ambiguity, and excellent at communications in a fast-paced, heavily matrixed environment, while driving high quality results. AI Transformation requires team members to uphold the team’s philosophy to operate with a growth mindset powered by the highest level of integrity, inclusivity, and trust. This role focuses on advising and being a practioner of change in the agentic age. The individual will work with their peers and leadership to drive the human-centered change strategy forward, developing change interventions, and impactful experiences for critical roles, functions and moments that matter as we use AI and automation to transform the way work is done in MCAPS, Microsoft and for everyone on the planet.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

Change Advisory & Activation Planning
Serves as a change leader on integrated change and activation efforts, connecting the dots between business strategy and field impact.
Provides insights and advisory support to inform change plans developed by partner teams, ensuring alignment with business priorities and field realities.
Identifies opportunities to shape activation recommendations that complement and extend existing change programs.
Manages select initiatives as a virtual team lead, collaborating cross-functionally to advance shared goals by influencing and leading across the system.
Customer Zero & Internal Activation
Leads strategic internal activation of Microsoft solutions as a Customer Zero advocate, translating lived experiences into scalable best practices that influence product usage and customer adoption.
Surfaces learnings and gaps across internal experiences to shape future-state enablement strategies, ensuring as part of a team that field teams are equipped for customer-centric engagement.
Insight Generation & Thought Leadership
Generates actionable insights from field, partner, and internal feedback, influencing strategic decision-making through storytelling and evidence-based recommendations.
Develops thought leadership artifacts (e.g., presentations, white papers) that demonstrate deep understanding of change dynamics within complex enterprise environments.
Operates with executive presence and influence, guiding senior stakeholders while aligning and respecting boundaries of partner team mandates.