Director AI Strategy and Transformation

Humana•Washington, DC

4d•Remote

About The Position

Become a part of our caring community and help us put health first Preference for candidate to be located in Louisville, KY location or DC Metro location. Join Humana’s IT Strategy team—where we design and activate strategies that address healthcare opportunities and challenges with technology-enabled and AI-enabled solutions. We operate at the evolving, mission-driven intersection of strategy, technology, and healthcare, enabling leaders to leverage modern technology—including responsible AI—to deliver care and coverage for patients and members. About the role As a director, you will convey the AI strategy harmonized with enterprise and business strategy, lead data- and insights-driven Strategy Advancement, and activate cross-functional initiatives that transform how Humana uses AI to improve member experience, productivity, and operational performance.

Requirements

8+ years of technical experience (e.g., data, analytics, cloud, platforms, AI/ML, enterprise technology).
5+ years of management experience, including talent development and cross-functional leadership.
Progressive experience with a top management consulting firm (or equivalent internal strategy leadership), working with executives, senior leaders, and subject-matter experts.
6–10 years in corporate, business, and/or IT strategy, with a track record of activating strategy into execution.
Skilled in strategy tools: presentations, documents, and data spreadsheets; strong data literacy and executive communication.
Passionate about continuously improving consumer and stakeholder experiences.
Readiness to work mostly East Coast hours.

Nice To Haves

AI/ML knowledge (e.g., LLMs/GenAI adoption, MLOps, model governance, responsible AI, model risk management).
Technology and/or digital transformation experience with large-scale platforms or operating-model change.
Health insurance, provider, or integrated healthcare experience; familiarity with HIPAA, CMS guidance, and state regulations relevant to data and AI.
Experience in large organizations and matrixed environments.
Business analytics and/or financial acumen (P&L, ROI, portfolio management).
Post-secondary credentials (e.g., MBA, MS in Analytics/CS/HI) and/or certifications (e.g., change management, Lean/Agile) are a plus.
Strategic thinking, systems orientation, and pragmatic problem-solving.
Data storytelling, executive presence, and crisp communication.
Cross-functional influence, relationship-building, and collaboration.
Outcomes orientation with strong measurement and follow-through.
Comfort with ambiguity and rapid iteration.
Commitment to inclusion, ethics, and responsible AI practices

Responsibilities

Evangelize AI strategy and harmonize it with enterprise and business strategy in a dynamic, fast-paced environment.
Curate content and build compelling executive reporting and presentations to share progress and innovation from the AI portfolio.
Lead initiatives to analyze complex business problems using internal and external data, producing recommendations and strategic roadmaps that deliver measurable outcomes.
Ensure AI policies, procedures, and operating models align with corporate vision and support large-scale programs and platform transformations.
Provide input to functional strategy; make decisions related to the implementation of new/updated programs and large-scale projects across IT and the business.
Track delivery health of AI initiatives through various forums such as quarterly business reviews, and delivery health dashboard.
Drive Humana’s AI strategy—from use case portfolio and value realization to responsible AI governance (fairness, transparency, privacy, security, bias mitigation, monitoring).
Partner with business and technology teams to establish AI standards (model lifecycle, MLOps, evaluation, human-in-the-loop controls) and enable safe, compliant deployment across care, service, operations, and finance.
Build AI literacy for leaders and associates through teaching and coaching; help teams adopt GenAI and predictive/ML capabilities for real workflows (e.g., member service, care management, utilization management, claims, provider operations).
Lead a team of associates charged with accelerating AI initiative deliver both safe and responsibly
Deliver executive-level presentations that frame AI strategy, successes opportunities, and roadmaps to outcomes.
Activate strategies by engaging business and technology leaders, and tracking AI initiative delivery health throughout the AI governance lifecycle.
Select, develop, and evaluate talent; manage direct team members in IT Strategy and indirect team members via enterprise partnerships.
Inspire associates to embrace and advance IT’s strategy through teaching and coaching that demystifies technology and AI.
Define success metrics for each strategy (experience, quality, affordability, productivity, compliance).
Track and communicate progress with data storytelling, dashboards, and executive-ready artifacts.
Improve performance by implementing strategic plans and driving goals and objectives to completion.

Benefits

Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

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