Director, AI Software Development
TTEC•Englewood, CO
58d•$170,000 - $180,000•Hybrid
About The Position
Your potential has a place here with TTEC's award-winning employment experience. As a Director of AI Software Development working Hybrid in Denver, CO, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
Requirements
- Advanced degree in Computer Science, Engineering, or related field
- 10+ years of software development experience with senior technical leadership
- 5+ years of hands-on AI/ML development, including 2+ years in GenAI and LLMs
- Expertise in AI agent development and autonomous decision-making
- Proficiency in Python and at least two of: Golang, .NET/C#, Java
- Experience with GenAI platforms (OpenAI, Claude, Gemini, etc.)
- Knowledge of ML/AI frameworks (LangChain, LlamaIndex, RAG architectures)
- Cloud experience (AWS, Azure, GCP) and containerization (Docker, Kubernetes)
- Familiarity with development tools (Jira, GitHub, CI/CD, agile platforms)
- Proven ability to build and scale engineering teams
- Strong business acumen and stakeholder management
- Experience managing technical budgets and resource planning
Responsibilities
- Define and execute the AI software development strategy aligned with TTEC's business objectives and customer experience vision
- Build, mentor, and scale high-performing engineering teams focused on AI agent development and GenAI applications
- Establish technical standards, best practices, and architectural frameworks for AI/ML application development
- Drive innovation roadmap for AI-powered solutions including intelligent agents, conversational AI, and automation platforms
- Partner with business leaders to identify AI opportunities that deliver measurable business value
- Manage portfolio prioritization, resource allocation, and delivery timelines
- Lead architecture and design reviews for complex AI systems
- Contribute code and provide technical guidance
- Design and architect enterprise-grade AI agent frameworks and GenAI platforms
- Establish DevSecOps practices and CI/CD pipelines
- Ensure adherence to software engineering best practices and compliance
- Champion agile methodologies and continuous improvement
- Establish metrics and KPIs to measure development velocity and impact
- Foster a culture of experimentation and rapid iteration
- Ensure robust monitoring and operational excellence for production AI systems
Benefits
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Administrative and Support Services
Number of Employees
5,001-10,000 employees
