Director, Agent Network

Auction.com•Irvine, CA

27d

About The Position

At Auction.com, we’re transforming real estate. As the nation’s leading online platform for buying and selling residential bank-owned and foreclosure properties, we connect buyers, sellers, and investors with innovative technology. With over $70 billion in assets, our success is driven by a culture of innovation, collaboration, and impact. We go beyond the bid—empowering our people to thrive and shape the future of the industry.

Requirements

10+ years in real estate, proptech, online marketplaces, or operations with deep experience in agent network growth and seller-side strategy.
Proven success launching and scaling distributed teams or agent networks across multiple states.
Strong strategic acumen in early-stage GTM execution and market expansion.
Deep understanding of listing-side dynamics, agent success levers, and performance management frameworks.
Experience collaborating cross-functionally with Marketing, Product, and Operations.
Highly data-driven with strong analytical and decision-making skills.
Exceptional communication, leadership, and stakeholder management capabilities.
Familiarity with U.S. real estate licensing, regulations, and compliance requirements.
Bachelor’s degree in Business, Real Estate, Marketing, or related field required

Nice To Haves

MBA preferred.
Track record of building or scaling agent networks, franchises, or distributed partner models.

Responsibilities

Lead the design and execution of the go-to-market strategy to attract high-performing listing agents aligned with a modern, digital-forward platform.
Identify and prioritize target markets; lead pilot launches, refine the model based on agent performance and seller feedback.
Partner with Marketing and Brand teams to craft messaging and outreach campaigns that resonate with top-tier agents.
Build long-term strategies to scale the agent network nationally, ensuring coverage, consistency, and quality performance.
Oversee recruitment, vetting, and onboarding of seller-focused agents who reflect the company’s standards of service and professionalism.
Develop scalable onboarding, enablement, and performance management frameworks.
Create and manage an agent performance scoring system to drive excellence across KPIs such as list-to-sale price ratio, time-to-market, and customer satisfaction.
Develop a vendor scorecard for the agent networks to track and manage agent engagement and performance, customized at the state or MSA level.
Utilize agent scorecard and performance data to establish assignment recommendations and integrate them into technology workflows as new listing opportunities arise.
Ensure all agent interactions align with company brand, compliance, and customer experience expectations.
Partner with Product, Engineering, and Legal to build tools, workflows, and systems that empower agents to perform efficiently.
Define the agent experience roadmap—from onboarding to transaction close—ensuring clarity, consistency, and scalability.
Create internal documentation, process maps, and playbooks to support multi-state rollout and future market expansion.