Director, Aftermarket and Services (AM&S)

Carrier Corporation • Riviera Beach, FL

6d

About The Position

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. Aftermarket and Services is one of Carrier's three strategic growth imperatives, and the AM&S team sits at the heart of it. We work across the full spectrum of Carrier's portfolio - Commercial HVAC, Light Commercial and Residential HVAC and Cold Chain - to transform Carrier from a product-centric company to one focused on creating value throughout the product lifecycle. About the role: The AM&S team reports to the Senior Vice President, Global Services and Business Development and works closely with AM&S leaders within Carrier's business units. Team priorities can generally be categorized into the following buckets: increasing aftermarket parts capture, driving service attachment, accelerating mods and upgrades, enhancing digital/connected service offerings, and leading change management. The Director is responsible for owning key components of AM&S, and leads cross-functional project teams to accelerate growth, improve customer service, and expand margins. We are looking for a high-energy, highly collaborative aftermarket athlete to join our team. This position will specifically own the parts and service transformation for the Climate Solutions Europe team, in addition to leading the Global AM Service Council and managing external investor relations updates. This is a highly visible role, working closely with senior business and functional leaders across Carrier, and has proven to be an excellent stepping stone to significant operating roles in our business units.

Requirements

• Bachelor's degree
• 10 + years of strategic consulting or corporate business experience

Nice To Haves

• Bachelor's degree in engineering, business, or related field
• Graduate degree
• 5 years of aftermarket and services experience within manufacturing or industrial companies or as a strategy consultant
• Strategic thinker with excellent analytical and communication skills
• Strong bias to collaboration, action, and outcomes
• Comfortable in a high-visibility and dynamic environment
• Understanding of key drivers of aftermarket parts and service businesses
• Willingness to relocate to Carrier WHQ in Palm Beach Gardens, Florida

Responsibilities

• Define and own strategies and roadmaps/project plans in support of Carrier AM&S growth
• Own development of strategic initiatives with focus on CSE HVAC
• Collaborate with BU AM&S leaders to execute the playbook
• Lead cross-functional project teams to drive specific outcomes and deliver results
• Synthesize unstructured data (internal/external, qualitative/quantitative) to extract key insights
• Present recommendations and report outcomes to BU leaders, ELT, including our CEO
• Act as an advisor to business unit leaders on best practices related to AM&S
• Partner with BUs to update and implement AM&S playbook in the businesses

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees