Director, Account Management (Purchasing Power) | Hybrid
About The Position
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. Purchasing Power is an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility. Learn more at purchasingpower.com. We are hiring a Director of Account Management that is responsible for the B2B leadership, strategic planning and team support of the Strategic Account Managers. This role requires a strategic thinker with strong leadership skills and a proven track record in managing client relationships, retention and growth while optimizing processes. The ideal candidate will have a proven track record in account management and have the ability to develop and execute strategic initiatives. This is a hybrid role that requires in‑office presence in Atlanta, Georgia.
Requirements
- Bachelor's degree in Business, Marketing, or a related field
- 8+ years of experience in B2B sales or account management, with at least 3 years in a leadership role
- Proficient using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, One Note)
- Experience with CRM software (Salesforce) and data analytics tools (Tableau)
- Strong leadership and people management skills
- Strong understanding of Account Management Best Practices
- Proven ability to build and maintain client and partner relationships
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work in-office 3 days a week
- Ability to travel 35% of the time
Nice To Haves
- Master’s degree
- Experience working with employee benefit offerings or voluntary benefit insurance programs
Responsibilities
- Leadership & Team Management: Lead, mentor, and develop a high-performing account management team
- Set clear performance goals and provide regular feedback and coaching
- Assist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned Clients
- Plan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnerships
- Client Relationship Management: Optimize and manage business relationships with our largest broker partners to grow Purchasing Power’s client base
- Act as the primary point of contact for escalated client issues
- Develop and implement partner business plans and account plans strategies to drive client engagement and retention
- Meet target revenue and adoption rates while focusing on customer penetration strategies and develop with accounts
- Process Optimization: Implement process improvements and develop standard operating procedures for account management
- Utilize data and analytics to drive decision-making and process enhancements
- Strategic Planning & Execution: Collaborate with senior leadership to develop and execute account management strategies
- Align account management goals with overall business objectives
- Identify upselling and other opportunities with existing accounts to drive revenue growth
- Performance Monitoring & Reporting: Track and report on key performance metrics for the account management team
- Provide regular updates to senior leadership on team performance and client satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Manager
