Director, Account Management - Remote

Prime Therapeutics•Home, WV

6d•$124,000 - $211,000•Remote

About The Position

The Director of Account Management is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned employer/Administrative Services Only (ASO) clients. This position collaborates across functions to ensure strategic alignment and execution of Prime, the health plan, and the assigned employer groups priorities.

Requirements

Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required
8 years of relevant client services experience in healthcare or pharmacy benefit management
5 years of leadership / people management experience
Must be eligible to work in the United States without need for work visa or residency sponsorship
Thorough understanding of the healthcare industry with subject matter expertise in one or more areas (pharmacy trend, health plan benefits, etc.)
Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
Strong organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
Proven ability to establish a team culture, create a clear and compelling vision, build trust, inspire action, achieve team results, and develop people
Proven ability to produce and establish strategic plans to deliver consultative guidance with results of successful client retention and product adoptions
Strong ability to manage complex information to develop well-reasoned solutions that solve client's problems
Ability to work effectively in a matrixed team environment; demonstrated leadership experience across departments and functions
Ability to drive the identification of improvements opportunities and lead the implementation of process changes
Ability to travel up to 40%

Nice To Haves

MBA or other advanced degree

Responsibilities

Provide strategic and operational leadership to the account executive function; serve as point of escalation and accountable leader for issue resolution across employer groups
Establish processes and tracking methodologies to monitor performance against employer group contracts and prevent repeat issues in the future; develop and document standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner
Collaborate with the health plan client engagement and sales teams to establish and maintain direct relationships with clients; develop a consultative, service-oriented partnership with the client in order to maximize pharmacy spend through client renewals and the adoption of new or expanded use of Prime's products and services; build and maintain relationships with key client stakeholders and provide and request routine feedback from client contacts, including information on the performance of the pharmacy program and the strategic account plan
Identify, establish and maintain relationships with key cross-functional partners on behalf of the ASO retention team; collaborate with health plan account leadership and sales to develop and implement Go-To-Market strategies and establish a regular communication cadence to monitor performance, create awareness of issues and drive process improvements across the enterprise
Drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime; drive and manage client presentation template updates to include opportunity and trend analysis reporting
Review and assign account executive's book of business and determine necessary alignment and structure to support retention and fulfillment of employer group strategic plans
Facilitate strategic discussions with Health Plan clients regarding the status and performance of their ASO business and the identification and execution of ASO growth and retention strategies; support the development and execution of consultant engagement strategies necessary to grow the ASO market
Ensure thorough documentation of client interactions in the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
Manage department budget, staffing, performance and development, and consistently demonstrate Prime's leadership expectations during interactions with direct reports, cross functional and external stakeholders
Other duties as assigned