Director, Account Management, Regional Accounts

Mastercard•Atlanta, MO

About The Position

The Director, Account Management will be responsible for engaging with existing Regional bank customers on business development and growth. This individual will be responsible for all things Mastercard - including owning the relevant customer P&L’s and driving strategic planning and solution selling, with an emphasis on Services, Security, and Digital solutions through building and broadening our overall relationships at all levels of the company. Role includes sales management, relationship development and deepening, service support and strategic customer account management. Role Will manage relationships with a group of existing regional banking clients with a heavy focus on consumer debit, credit, small business and commercial new payment flows. This individual will help clients develop a payment strategy and then execute on it. In addition, the Director will be responsible for selling in Mastercard Services which meet the needs of the client. Examples include Consulting, Loyalty, Security Solutions, Open Banking and Data Analytics. The role also requires working with our operational partners to solve any technology needs. The Director will be expected to travel as needed to client locations and to our headquarters in NYC as well as other customer hosting events as necessary.

Requirements

At least 5 years of experience in payments / banking Industry - ideally focused on consumer / small business customer portfolios
Strong knowledge of payment system regulation
Proven business acumen and sales results
Excellent interpersonal skills, and ability to communicate (written / verbal) with C-Suite executives
Customer centric approach with a passion for payment technology
Skilled in working well with cross-functional partners
Highly motivated, creative problem-solver with a team mentality

Responsibilities

Provide superior strategic account management driven by robust planning and banking knowledge – building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
Identify and develop new business opportunities that provide the best potential for future business growth, and appreciable return on financial investments.
Support strategic organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business.
Negotiate, execute and manage the customer contract agreement process.

Benefits

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

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