Director - Account Development

American Express

7d

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Candidates must reside in the Michigan or Ohio territory.
Role Objective
The Field Account Development Director sits within a geographical territory and leads a team of managers responsible for business development and management of high-value existing customers. This position will drive results through thought leadership, rigorous performance management and coaching and development of a successful team.

Requirements

• Client development
• Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership
• Coaching
• Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions
• Performance management
• Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
• Demonstrating value
• Proactively and consistently demonstrates the value of partnering with American Express
• Results focus
• Demonstrates a driven, positive attitude, quickly adapts to different situations, and recovers from setbacks
• Market, industry, & product knowledge
• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
• Critical thinking
• Leadership and team motivation
• Personal accountability
• Compliance focused
• Bachelor's degree required
• Experience leading sales teams, 5 - 7 years minimum
• Experience partnering with clients across various markets / industries
• Experience in a highly-regulated industry

Nice To Haves

• Master’s degree preferred

Responsibilities

• Drive overall sales territory strategy to achieve business goals and sales targets
• Collect customer feedback and distribute internally to influence product development based on customer need
• Hire and on-board new Field AD managers to build a strong team
• Support team development by regularly conduct 1:1 coaching sessions, team huddles to share best practices
• Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
• Partner with Marketing, EDA, PPI, Product and Senior Leadership to improve sales engagement and performance
• Support team to handle client escalations, as needed
• Initiate, develop and maintain executive level relationships and drive sales activities with key customers ▪ Lead sales team to develop a long-term strategy for each client
• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
• Conduct customer ride-alongs with Field AD managers to ensure high quality and compliant customer interactions

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director