Director 3 - Facilities Operations
About The Position
Sodexo is seeking a Director of Soft Services to support a major life science client in Rahway, NJ. This senior leadership role is responsible for overseeing all non-technical service operations essential to maintaining a safe, efficient, and customer-focused workplace. The Director will manage a diverse portfolio of soft services—including cleaning, security, landscaping, and workplace experience functions—ensuring these services meet organizational and regulatory standards. Success in this role requires strong strategic planning, operational oversight, fiscal stewardship, and the ability to cultivate productive relationships with clients, staff, contractors, and suppliers. The Director will champion continuous improvement, create a culture of service excellence, and utilize data-driven insights to elevate service delivery, enhance customer satisfaction, and support the client’s broader mission. SodexoMagic SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.
Requirements
- Bachelor’s degree in Facilities Management, Business Administration, Hospitality, or a related field
- Proven experience managing soft services within large, complex organizations or facilities
- Strong leadership, interpersonal, and communication skills with the ability to influence at all levels
- Excellent organizational, analytical, and problem-solving abilities
- Demonstrated financial acumen, including budget development and cost management
- Knowledge of health, safety, and environmental regulations applicable to soft services
- Expertise in vendor and contract management
- A customer-focused mindset with a commitment to service excellence
- Proficiency with relevant software platforms and reporting tools
- Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years
Nice To Haves
- Fluency in Spanish preferred
Responsibilities
- Provide strategic leadership and implement service delivery strategies aligned with organizational goals and compliance requirements.
- Oversee daily operations for all soft services, ensuring consistent quality and identifying areas for improvement.
- Lead, coach, and develop a multidisciplinary team, setting clear objectives and driving high performance.
- Manage budgets, optimize operational costs, and ensure effective resource allocation.
- Oversee vendor and contract management, including selection, negotiation, performance monitoring, and SLA compliance.
- Ensure full compliance with health, safety, environmental, and organizational standards.
- Promote a customer-centric service culture, analyze performance metrics, and drive innovation and continuous improvement initiatives.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
