Director 3 - Facilities Operations

Sodexo Careers•Worcester, MA

14h

About The Position

Sodexo is seeking our dynamic, client‑focused Director Facilities Operations Manager for Assumption University in Worcester, MA. This role will lead a long‑standing, multi‑service contract that includes custodial, grounds, and skilled trades maintenance. The ideal candidate will help guide our C‑suite stakeholders in the IFM vision for our campus and be a technical leader who understands building systems, all skilled trades, with 5 years of experience as a strategic thinker who can manage a large operating budget while driving continuous improvement. Our successful leader will mentor our cohesive team, strengthen client trust, elevate team performance, and position our organization for another 40 years of success with our client partners at Assumption College. Incentives Competitive salary in the middle of the posted range and Annual Incentive Plan Bonus What You'll Do Serve as the primary point of contact for C‑suite and senior administration, delivering clear communication, proactive insights, and confident guidance on major decisions. Oversee and optimize a $5M annual budget, identifying cost‑saving opportunities, forecasting needs, and ensuring financial discipline without compromising service quality. Manage and enhance Building Automation Systems—specifically Johnson Controls—leveraging system data to improve performance, reduce energy consumption, and prevent failures. Strengthen long‑term client relationships by demonstrating value, supporting contract negotiations, and developing strategies that reinforce our role as a trusted partner for decades to come. Lead and mentor a cohesive, high‑performing team across custodial, grounds, and skilled trades maintenance, ensuring operational excellence across all service lines. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Strong technical background in building systems, maintenance operations, and all skilled trades, with hands‑on experience using and optimizing Johnson Controls BAS. Demonstrated leadership in developing talent—including turning low performers into top contributors through coaching, accountability, and structured development plans. A track record of delivering significant cost savings on large budgets, including identifying high‑impact efficiencies and executing them without disrupting operations. Exceptional communication skills with the ability to influence C‑suite leaders, guide major purchasing decisions—even when budgets are constrained—and build long‑term trust. Demonstrated history of success managing custodial, grounds, and skilled trades maintenance simultaneously within a single, complex contract environment. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Requirements

Strong technical background in building systems, maintenance operations, and all skilled trades, with hands‑on experience using and optimizing Johnson Controls BAS.
Demonstrated leadership in developing talent—including turning low performers into top contributors through coaching, accountability, and structured development plans.
A track record of delivering significant cost savings on large budgets, including identifying high‑impact efficiencies and executing them without disrupting operations.
Exceptional communication skills with the ability to influence C‑suite leaders, guide major purchasing decisions—even when budgets are constrained—and build long‑term trust.
Demonstrated history of success managing custodial, grounds, and skilled trades maintenance simultaneously within a single, complex contract environment.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Responsibilities

Serve as the primary point of contact for C‑suite and senior administration, delivering clear communication, proactive insights, and confident guidance on major decisions.
Oversee and optimize a $5M annual budget, identifying cost‑saving opportunities, forecasting needs, and ensuring financial discipline without compromising service quality.
Manage and enhance Building Automation Systems—specifically Johnson Controls—leveraging system data to improve performance, reduce energy consumption, and prevent failures.
Strengthen long‑term client relationships by demonstrating value, supporting contract negotiations, and developing strategies that reinforce our role as a trusted partner for decades to come.
Lead and mentor a cohesive, high‑performing team across custodial, grounds, and skilled trades maintenance, ensuring operational excellence across all service lines.