Director 3 - Facilities Operations

Sodexo•Worcester, MA

About The Position

Sodexo is seeking our dynamic, client‑focused Director Facilities Operations Manager for Assumption University in Worcester, MA. This role will lead a long‑standing, multi‑service contract that includes custodial, grounds, and skilled trades maintenance. The ideal candidate will help guide our C‑suite stakeholders in the IFM vision for our campus and be a technical leader who understands building systems, all skilled trades, with 5 years of experience as a strategic thinker who can manage a large operating budget while driving continuous improvement. Our successful leader will mentor our cohesive team, strengthen client trust, elevate team performance, and position our organization for another 40 years of success with our client partners at Assumption College.

Requirements

Strong technical background in building systems, maintenance operations, and all skilled trades, with hands‑on experience using and optimizing Johnson Controls BAS.
Demonstrated leadership in developing talent—including turning low performers into top contributors through coaching, accountability, and structured development plans.
A track record of delivering significant cost savings on large budgets, including identifying high‑impact efficiencies and executing them without disrupting operations.
Exceptional communication skills with the ability to influence C‑suite leaders, guide major purchasing decisions—even when budgets are constrained—and build long‑term trust.
Demonstrated history of success managing custodial, grounds, and skilled trades maintenance simultaneously within a single, complex contract environment.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Responsibilities

Serve as the primary point of contact for C‑suite and senior administration, delivering clear communication, proactive insights, and confident guidance on major decisions.
Oversee and optimize a $5M annual budget, identifying cost‑saving opportunities, forecasting needs, and ensuring financial discipline without compromising service quality.
Manage and enhance Building Automation Systems—specifically Johnson Controls—leveraging system data to improve performance, reduce energy consumption, and prevent failures.
Strengthen long‑term client relationships by demonstrating value, supporting contract negotiations, and developing strategies that reinforce our role as a trusted partner for decades to come.
Lead and mentor a cohesive, high‑performing team across custodial, grounds, and skilled trades maintenance, ensuring operational excellence across all service lines.