Direct Tech Specialist

Brinks Home•Farmers Branch, TX

37d

About The Position

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Direct Tech Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. As a Direct Tech Specialist at Brinks Home, you will play a crucial role in ensuring the smooth operation and maintenance of security systems for our customers. Your responsibilities will include on-site technical support, equipment installation, repairs, and customer service. You’ll collaborate with colleagues, troubleshoot issues, and build strong relationships with our valued customers

Requirements

Experience with MAS
Tech experience preferred
High school diploma or GED
Proficient problem solving and communication skills
Excellent computer skills
Minimum typing skills of 35 WPM

Responsibilities

Handle inbound calls from field technicians needing to complete work orders, receive confirmation of signals, or update job/account info.
Register cell units, issue confirmation numbers for communication tests sent by technicians, process two-way voice tests, build accounts for field technicians, etc.
Navigate multiple vendor websites, and internal applications to complete job functions.
Provide basic troubleshooting of two-way or communication issues.
Responsible for accurate data entry of customer’s info, system info, and equipment to ensure proper dispatch in the event of an actual alarm.
Accurately clear technician from job to ensure time on site is captured for billing purposes.
Capture any comments or issues as stated by technician(s) to ensure potential issues are followed up on and resolved.
Responsible for registration of cellular communication devices allowing for transmission of signals in the event of an actual alarm.
Will utilize chats to communicate with technicians via Quiq