Direct Services Team Lead (Customer Service)

The Jonus Group • Omaha, NE

4d • $51,000

About The Position

Seeking a dynamic and motivated Direct Services Team Lead to join a growing team.

Requirements

• Minimum of an associate degree or equivalent (Bachelor’s degree preferred). Alternatively, 4 years of relevant work experience.
• Minimum of 1 year of management experience (preferred).
• Background in insurance (e.g., claims, account executive, etc.).
• Must have or be willing to obtain a property and casualty insurance license within 90 days.
• Excellent leadership and organizational abilities.
• Strong communication, decision-making, time management, and critical thinking skills.
• Ability to manage multiple tasks and prioritize effectively.
• Career-driven and self-motivated.

Nice To Haves

• Experience in QA or training roles is a plus.
• Familiarity with operational workflows and tech-driven enhancements is a plus.

Responsibilities

• Oversee and manage a growing team of Service Training and QA Specialists.
• Align QA and training activities with company goals to achieve efficiency targets and other key performance indicators (KPIs).
• Monitor and report on the effectiveness of the Service Support Team.
• Track and advocate for new and existing system bugs, user stories, and customer experience enhancements.
• Collaborate with Customer Experience, IT, and Service Leaders to ensure seamless operational improvements.

Benefits

• Competitive benefits package
• 401(k)
• paid time off
• professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree