Customer Service Team Lead
About The Position
As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+.
Requirements
- High school diploma or equivalent
- 4-6 years of customer service experience in hospitality or entertainment industry
- 2 years of leadership experience, preferred
- Customer service experience preferred in hospitality or entertainment industry
- Ability to work a flexible, changing schedule with regards to days and hours
- Schedule must be flexible from 6:30 am to 8pm. Rotating weekends off
- Strong people skills and good at conflict resolution – is a team player
- Ability to communicate effectively, verbal and written
- Proficient in Microsoft Office products
- Ability to multi-task in a fast-paced environment
Responsibilities
- Provides professional and great customer service
- Responds efficiently to customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- Enters reservations into the computer according to standard operating procedures
- Follows all company policies and procedures; ensures personal appearance is clean and professional
- Completes responsibilities with a minimal amount of supervision
- Follow written instructions and documented procedures
- Performs other related duties as assigned
- Communicate clear instructions to team members.
- Assist Reservations Supervisor with escalations and day-to-day operations.
- Assist Reservation Supervisor with Call Volume, Breakdown reports
- Lead Team when Reservations Supervisor is not present
- Train and Coach Reservation Agents
- Reports all Policy and Procedures violations to Reservations Supervisor
Benefits
- Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
- Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
- Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
501-1,000 employees
