Direct Service Advocate

Coos County Family Health Services•Berlin, NH

9d•Onsite

About The Position

The Direct Service Advocate provides trauma-informed, survivor-centered support to individuals impacted by domestic and sexual violence and stalking. Support includes crisis intervention, emotional support, safety planning, court and medical advocacy, and connection to resources.

Requirements

Associate degree in human services, criminal justice, psychology, or a related field; or a minimum of two years of relevant experience
Completion of the 30-hour Response Training Program (required upon hire) to ensure understanding of confidentiality, privilege, and program standards
Maintain a minimum of 6 hours of annual training relevant to advocacy and trauma-informed care
Understanding of domestic and sexual violence
Ability to maintain confidentiality and act with professionalism and empathy in client interactions
Valid NH driver’s license, reliable transportation, and adequate insurance coverage
Willingness and ability to work outside of regular business hours, including evenings and weekends
Ability to work in emotionally demanding environments; strong self-care and boundary-setting skills recommended
Flexibility to adapt to a dynamic work pace and shifting priorities

Nice To Haves

advocacy or crisis intervention experience preferred

Responsibilities

Provide in-person and phone-based advocacy for individuals impacted by domestic and sexual violence and stalking
Offer crisis intervention, emotional support, safety planning, peer support, and referrals
Facilitate and/or support survivor support groups, as assigned
Accompany clients to hospitals, police departments, Child Advocacy Centers (CACs), and court proceedings as needed
Assist with shelter intake and follow-up support when appropriate
Maintain accurate, timely, and appropriate data entries in the client services database
Serve as scheduled staff backup on the 24/7 support line rotation, including nights and weekends
Participate in other on-call shifts as assigned, such as weekday daytime coverage
Provide support to on-call volunteers during shifts as needed
Build collaborative relationships with local partners such as law enforcement, healthcare, legal, and social services
Participate in local community meetings, multidisciplinary team (MDT) meetings, and case reviews as assigned
Participate in outreach and awareness events to promote services and community engagement
Attend regular staff meetings, supervision, and staff development opportunities
Communicate effectively with team members regarding coverage, client needs, and service delivery