Direct Sales Representative Outbound - Francis Ford Coppola Winery

Delicato Family Wines

1d • $23 - $37 • Onsite

About The Position

The Direct Sales Representative is responsible for the day-to-day operations of Black Stallion Estate Winery (BSEW) wine clubs and outbound sales. The Direct Sales Representative is the main point of contact to promote and sell BSEW wines by growing relationships with existing wine club members and developing new customers.

Requirements

• High school diploma or equivalent
• 3 years Direct to Consumer sales experience and/or training; or equivalent combination of education and experience with a minimum of 1 year of telesales experience
• Must be 21 years of age
• Self-motivated and professional
• Flexible and a team player
• Possess a gift for closing sales
• Resilience and the ability to handle rejection positively
• Outstanding customer service skills and ability to work with the public
• Effective time management skills to efficiently handle multiple calls, follow ups and administrative tasks
• Positive attitude and demeanor
• Ability to build and enhance internal and external customer relationships
• Ability to learn new systems and procedures
• Excellent written and verbal communication skills.
• Highly organized, accurate and detail oriented
• Ability to problem solve logistical and customer service issues
• Ability to speak effectively before groups of customers or employees of the organization
• Computer, phone systems, MS Office Suite, SMS and Internet proficiency
• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures

Nice To Haves

• Sales experience in the wine and spirits industry preferred
• Wine Club administration experience preferred
• Basic database management knowledge of bLoyal, Marketo, and Ship Compliant preferred

Responsibilities

• Prepares and processes one or more BSEW wine club shipments as assigned, including creation and execution of wine club selection emails; follows up with order exceptions such as credit card declines, compliance errors, and shipping; resolves exceptions so orders can successfully process
• Utilizes club member relationships and other customer information to drive direct sales through outbound email and calling efforts to meet or exceed established sales and membership goals
• Acts as a personal “Wine Concierge” and main point of contact for all customer service opportunities, including sales, account profile, shipping issues, or other inquiries
• Works closely with DTC Manager to develop and execute outside sales promotions by effectively segmenting the customer database for targeted sales campaigns
• Updates and maintains club member information including addresses, club status, credit card data, special requests, and preferences; adheres to company privacy policies and ensures the accuracy and security of customers’ personal and credit card information
• Works closely with high-end corporate customers and Wine Club members, assisting customers with wine selections and purchases
• Communicates and promotes BSEW wines, events, experiences, club upgrade options, and additional services and products
• Maintains outbound sales promotional calendar and daily, weekly & monthly sales reports
• Assists at Wine Club events
• Other duties may be assigned
• Other duties may be assigned

Benefits

• Delicato Family Wines offers its employees a generous and comprehensive benefits package.
• The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents.
• Additional health benefits include life, disability and flexible spending accounts.
• Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees