Direct Lending Interviewer

CEFCU•Peoria, IL

13d•$18 - $21

About The Position

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Gathers information from consumer loan applicants over the phone and via the internet to complete loan applications. Determines appropriate loan type for the member’s request and ensures it conforms to CEFCU policy, procedures, and credit granting guidelines. Reviews credit history from a national credit reporting agency and CEFCU internal systems. Explains the value of payment protection and loan protection insurance to qualified members, Vehicle Service Agreements, and Guaranteed Asset Protection (GAP) if applicable. Monitors and responds to member Web Chat requests via software. Refers Auto and Homeowners insurance and CEFCU Investment Services (CIS) products and services when appropriate. Hours: Monday - Friday 8 a.m. - 5 p.m. Saturday - 9 a.m. - 1 p.m.

Requirements

High school diploma or equivalent.
Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
Experience with Microsoft Products including Word, Excel, Outlook, and Internet Explorer.
Experience in customer service, sales, and/or as a telephone representative in a call center environment.
Ability to demonstrate a working knowledge of critical CEFCU systems and screens within the 10-week training period including, Automated Loan Processing System (ALPS), Consumer Loan Origination System (CLOS), VSA, COL MIF, MAF, CTI, etc.
Ability to type 35 wpm minimum with accuracy.
Ability to work in a structured, fast paced and continuously changing environment.

Nice To Haves

A proven track record of having strong sales abilities.
Must be able to identify selling opportunities and be able to work through the steps of closing the sale.
Must have a thorough knowledge of the Creating Member Loyalty program and be effective in administering those techniques and be able to put that knowledge into practice.
Thorough knowledge and understanding of CEFCU mainframe systems and screens.
Thorough knowledge and understanding of CEFCU products and services, including Consumer Loan Origination System (CLOS), loan documentation, title procedures, and loan policies and procedures.
Experience in consumer lending.
Knowledge of CEFCU loan policies and procedures.
Applicable college education and/or commensurate experience.
Bilingual

Responsibilities

Gathers information from consumer loan applicants over the phone and via the internet to complete loan applications.
Determines appropriate loan type for the member’s request and ensures it conforms to CEFCU policy, procedures, and credit granting guidelines.
Reviews credit history from a national credit reporting agency and CEFCU internal systems.
Explains the value of payment protection and loan protection insurance to qualified members, Vehicle Service Agreements, and Guaranteed Asset Protection (GAP) if applicable.
Monitors and responds to member Web Chat requests via software.
Refers Auto and Homeowners insurance and CEFCU Investment Services (CIS) products and services when appropriate.

Benefits

Financial Merit-based raises
Health and Welfare
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Additional Benefits
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program