Manager, Direct Lending Sales
About The Position
POSITION SUMMARY: Reporting to the Sales Director, the Sales Manager is primarily responsible for driving business growth by managing and developing a team of Loan Officers who originate mortgage loans to a nationwide market. This position is critical to the success of the sales organization and will be expected to work cross functionally and partner with other business leaders to drive efficiency and production throughout the organization. This person must reside within 75 miles of a PHH Licensed Location (Mount Laurel, NJ, Dallas, TX, West Palm Beach, FL, Jacksonville, FL or Houston, TX) JOB FUNCTIONS AND RESPONSIBILITIES: Daily sales management of Loan Officers including adherence to key metrics, time blocks, scheduling, sales and technical skills. Development and improvement of overall processes including sales strategy, phone systems and lead generation systems. Management of leads distributed to the team including disposition of leads, transfer rate and lead management protocols. Responsible to provide ongoing coaching to Loan Officers to drive efficiency and increased sales production. Work with Loan Officers and Processing Department on loan level issues. Recruiting, training and developing of Loan Officers Measuring and reporting of daily team production and participation in monthly leadership meetings Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution. Responsible for all regulatory compliance functions for their teams including, but not limited to initial disclosures sent timely, rate lock disclosures sent timely, State of IL predatory lending compliance and quality assurance.
Requirements
- High school diploma, GED or military equivalent experience required; bachelor's degree preferred.
- Experience with Selling multiple direct to consumer loan products preferred.
- Minimum 1-2 years’ experience managing, leading and developing a team of sales professionals; leadership experience with loan officers in a call center environment preferred.
- Successful, proven track record of managing team sales production and meeting, exceeding production goals.
- Proficient computer skills including Microsoft Office Suite, and other mortgage/banking software.
- Multi-state experience and license preferred.
Responsibilities
- Daily sales management of Loan Officers including adherence to key metrics, time blocks, scheduling, sales and technical skills.
- Development and improvement of overall processes including sales strategy, phone systems and lead generation systems.
- Management of leads distributed to the team including disposition of leads, transfer rate and lead management protocols.
- Responsible to provide ongoing coaching to Loan Officers to drive efficiency and increased sales production.
- Work with Loan Officers and Processing Department on loan level issues.
- Recruiting, training and developing of Loan Officers
- Measuring and reporting of daily team production and participation in monthly leadership meetings
- Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution.
- Responsible for all regulatory compliance functions for their teams including, but not limited to initial disclosures sent timely, rate lock disclosures sent timely, State of IL predatory lending compliance and quality assurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
