Dir Region I

Terminix•San Jose, CA

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Regional Directors do? The responsibility of this role is to provide operational excellence within the assigned region. The Regional Director drives change management plans, develops strategies and deploys tactics to attain short-term and long-term financial and mission-critical operational goals . Through their leadership, the Regional Director is responsible for achieving Rentokil North America’s (RNA) Company goals and revenue growth, employee relations, business trends, and ensuring that company policies and standards are being met by each branch.

Requirements

Bachelor’s Degree or equivalent in Business Management related subject
8+ years of field services management experience required, or an equivalent combination of education and experience
Maintains relevant licences as required by federal, state or local regulations for termite/pest control and any other business unit products and services
Must possess a valid driver's license from state of residence
Knowledge of laws, regulations, methods, and techniques in the area of specialty.
Position may require frequent overnight travel

Nice To Haves

Master’s Degree preferred
Alternatively, military ranking of O5
Business operations experience
Master’s degree preferred
Skill in managing and leading assigned projects - understanding of project management

Responsibilities

Oversee net APBITA across branches and sales and service operations to ensure achievement of revenue and profit plans
Monitor progress against district and region revenue objectives
Oversee development of General Managers through talent assessment and development
Monitor and actively coach all levels of district colleagues
Manage recruiting efforts, interviewing, candidates hiring and onboarding to ensure appropriate staffing levels and a talented bench strength
Oversee relationship with all residential clients
Oversee end-to-end relationship with specific commercial clients
Resolve clients disputes, complaints, and handle outstanding claims
Ensure company programs and initiatives are delivered with excellence across branches
Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards
Lead and drive organisation values through quality of service, relationships and teamwork
Orchestrate joint team meetings to build camaraderie and share best practices
Understand Rentokil’s and Terminix processes, including roadmap for safety/structure/service offerings
Leverage new evaluation criteria for colleague performance
Oversee multi-branch P&L and sales /and service operations to ensure achievement of revenue & profit plans
Establish tracking forums to assess progress against branch/region revenue objectives & influence sales / service activity and execution
Enable ongoing development of BMs via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing
Invest in branch-level staff development by modelling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc. skip-level conversations, annual reviews, improvement plans, etc.
Oversee multi-branch recruiting ,interviewing ,hiring to ensure appropriate staffing levels and a talented bench
Nurture a high performing culture through actions, accountability and feedback
Champion change through the “Heart, Head and Hands” methodology
Serve as steward of Rentokil and Terminix business model to ensure company programs and initiatives are delivered with excellence at the branch level

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility