Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons by performing the following duties: Essential Functions: Provides excellent guest service. Is thoroughly familiar with the property and all its services. Is generally familiar with other lodges and activities in CSP. Oversees the proper arrangement of the tables, chairs, service stands and service equipment. Inspects table settings to be sure that each is properly arranged and that each conforms to the standards of the operation. Conducts a brief meeting before each meal to inspect the personal appearance of each food server and busser, go over the menu for the meal period and discuss any special information that the service staff needs to know. Assigns the service stations with fairness and a sense of balance for workload and tips, taking into account distance from the kitchen, number of seats, desirability of dining room location and station arrangement. Works out any communication difficulties with the kitchen and keeps service staff aware of items that have been sold out or are in short supply. Supervises the service staff in controlling payment of guest checks, overseeing the proper handling of credit cards and controlling food from the kitchen. Trains the staff in the techniques of suggestive selling. Supervises the service and sets the standard for the decorum of the service staff. Completes daily reports as needed or directed. Completes month-end inventories as needed or directed. May be assigned other duties, sometimes in other departments, as the need arises to support fellow staff members in achieving the company mission.
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Career Level
Manager
Education Level
High school or GED