Dining Room Attendant

Sea Crest Beach Resort•Falmouth, MA

23h•Onsite

About The Position

This opportunity is for a Dining Room Attendant/Bus Help role. The primary responsibility is to clear and reset tables and assist food servers, ensuring courteous, professional, and efficient service to guests. Key duties include greeting guests, serving water, coffee, non-alcoholic beverages, and bread, accurately setting up tables according to hotel standards, stocking and maintaining service stations, and promptly clearing and resetting used tables. The role also involves removing dirty stock to the dish area, handling soiled linen, assisting servers with order delivery and pre-busing, and setting up and breaking down daily buffets and Sunday Brunches. Additionally, the attendant is responsible for maintaining the lobby coffee-to-go station, ensuring floor surfaces are clean, assisting with general restaurant cleaning, and declaring tips according to IRS standards. Managerial functions include escorting customers to seats, fulfilling requests like highchairs, presenting menus, and assisting in Room Service as business needs dictate.

Requirements

Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
Stand and walk for varying lengths of time, often long periods.
Efficiently and quickly carry trays, set and clear tables, and carry table utensils.
Lift and carry heavy objects of approximately thirty (30) pounds (i.e., dish racks, full cleaning trays, etc).
Frequently perform repetitive duties.

Responsibilities

Promptly, courteously and warmly greet guests while serving water, calling them by name whenever possible.
Promptly and courteously pour coffee and non-alcoholic beverages when requested, and provide bread service when and where appropriate.
Accurately set-up tables before opening, according to prescribed hotel requirements and layout.
Stock and maintain service stations with the proper supplies before, during and after each shift.
Promptly and quietly clear and reset used tables.
Remove dirty stock to dish area and breakdown trays.
Take soiled linen to the Housekeeping Department for laundering.
Promptly assist servers in the delivery of order and pre-busing tables.
Accurately and timely set up and breakdown daily buffet and Sunday Brunch, according to the hotel requirements and layout.
Set up and refill coffee-to-go station in the lobby and keep it replenished, as needed.
Keep area picked up and clean.
Make sure floor surfaces are free of debris during and after each shift.
Assist in the general cleaning and maintenance of the restaurant.
Declare tips according to the IRS standards.
Promptly and courteously escort customers to their seats.
Promptly and courteously fill any requests; highchair, booster seats, etc.
Present menus in a friendly manner.
Assist or work in Room Service as business needs dictate.