Lifestyle Management - Dining Reservations Concierge

Ten Group • New York, NY

1d • Onsite

About The Position

At Ten Lifestyle Group, we provide members across the U.S. with exceptional access—from dream vacations to hard-to-find reservations. As a Lifestyle Manager, you'll make these moments happen for high-net-worth clients. Do you thrive on discovering buzzy new restaurants, spotting rising culinary talent, and knowing what’s shaping how the world dines? Imagine turning that instinct into a career where you help others unlock unforgettable dining experiences and access the best tables and chefs nationwide and internationally. If you live and breathe food, this is your chance to turn that passion into your profession. Must reside within 50 miles of 875 Sixth Avenue, Suite 900, New York, NY 10001. We're hunting for local NYC legends who live and breathe this city to join our vibrant team! About the role: Be the trusted genius behind seamless luxury: phone/chat/email requests, book exclusive dining, and deliver "how did they DO that?!" moments. Multitask like a pro, collaborate globally, and grow through world-class training. Thrive in a dynamic environment with global collaboration and 100% paid training. Bring self-motivation, accountability, and a commitment to excellence in training and performance. Success in this role means: Exceptional Guest Service: Provide prompt, polished support across phone, email, and chat. Every interaction should feel seamless, attentive, and rooted in deep hospitality expertise. End-to-End Reservation Management: Own each dining request from intake to completion—sourcing options, securing bookings, tracking confirmations, and ensuring flawless follow‑through. NYC Dining Expertise & Access: Leverage your knowledge of the NYC restaurant landscape—Michelin venues, hard‑to‑book spots, chef‑driven concepts, hidden gems—and secure premium reservations with accuracy and discretion. Proactive Problem Solving: Offer thoughtful alternatives when a venue is fully booked, navigating waitlists, timing challenges, dietary requirements, and special occasions with creativity and calm professionalism. Supplier & Restaurant Collaboration: Work directly with restaurant contacts, reservation teams, GMs, hosts, and concierge partners to deliver exclusive access and VIP‑level experiences for our members. Curation & Personalization: Craft tailored dining recommendations rooted in member tastes, trends, seasonality, and NYC & Las Vegas ever‑changing food scene. Team Collaboration & Engagement: Participate in team meetings, skill‑shares, and training sessions. Support colleagues across Ten’s global offices and contribute positively to the team environment. Continuous Professional Development Use Ten's e‑learning tools to expand knowledge of cuisine styles, NYC & Las Vegas market updates, service standards, and hospitality trends. Operational & Leadership Support: Assist leadership with team initiatives, process improvements, and operational tasks when needed.

Requirements

• 2+ years of experience exclusively in dining reservations or restaurant guest relations, ideally within NYC’s high‑demand dining scene.
• Strong working knowledge of NYC reservation systems, venue policies, deposits, cancellations, tasting menus, and prime‑time seating logistics.
• Proven ability to secure tables at hard-to-book restaurants and manage relationships with reservation teams, hosts, GMs, and restaurant partners.
• Experience supporting VIP/HNW guests, tailoring recommendations and bookings to their dining style, dietary needs, and special occasions.
• Excellent organizational and multitasking abilities for handling multiple reservation requests with accuracy and speed.
• Clear, professional communication skills for explaining venue terms, managing expectations, and coordinating with internal teams.
• Proficiency with Outlook, Excel, and reservation platforms such as OpenTable, SevenRooms, Resy for Business, or similar tools.
• Calm, solutions‑driven approach during last‑minute or urgent booking situations.
• Collaborative team player who contributes to updates in dining SOPs, venue lists, and best-practice documentation.

Responsibilities

• Exceptional Guest Service: Provide prompt, polished support across phone, email, and chat. Every interaction should feel seamless, attentive, and rooted in deep hospitality expertise.
• End-to-End Reservation Management: Own each dining request from intake to completion—sourcing options, securing bookings, tracking confirmations, and ensuring flawless follow‑through.
• NYC Dining Expertise & Access: Leverage your knowledge of the NYC restaurant landscape—Michelin venues, hard‑to‑book spots, chef‑driven concepts, hidden gems—and secure premium reservations with accuracy and discretion.
• Proactive Problem Solving: Offer thoughtful alternatives when a venue is fully booked, navigating waitlists, timing challenges, dietary requirements, and special occasions with creativity and calm professionalism.
• Supplier & Restaurant Collaboration: Work directly with restaurant contacts, reservation teams, GMs, hosts, and concierge partners to deliver exclusive access and VIP‑level experiences for our members.
• Curation & Personalization: Craft tailored dining recommendations rooted in member tastes, trends, seasonality, and NYC & Las Vegas ever‑changing food scene.
• Team Collaboration & Engagement: Participate in team meetings, skill‑shares, and training sessions. Support colleagues across Ten’s global offices and contribute positively to the team environment.
• Continuous Professional Development Use Ten's e‑learning tools to expand knowledge of cuisine styles, NYC & Las Vegas market updates, service standards, and hospitality trends.
• Operational & Leadership Support: Assist leadership with team initiatives, process improvements, and operational tasks when needed.

Benefits

• Competitive salary + quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• NYC perks: Commuter benefits, lifestyle discounts, global client network access
• Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
• Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed